Before the Eurostars acquisition, this was a lovey hotel. It has been cheapened out to the MAX. The toiletries used to be the gorgeous and natural range of L’Occitane which have been replaced by disgusting and cheap chemical ones. Breakfast vouchers used to be a perk of staying here too but that’s also been removed and replaced with a rubbish “15%” off the bill instead. I stay here for around 30 days per year but will be looking to stay somewhere else now. VERY DISAPPOINTING

The Eurostar acquisition of the St Gregory has delivered a blow to what was once a polished operation. The toiletries—those exemplars of refinement that left skin positively radiant—have been unceremoniously ditched for cut-rate impostors, leaving one’s complexion parched and prickly from dawn till dusk. Service generally borders on the perfunctory, and breakfast, once a generous offer, has been pared back too. I wouldn’t at all be surprised if the next cutback to involve charging extra for usage of the lift.

Exceptional Stay for a Special Occasion! We stayed at Eurostars St. Gregory in DC for my husband’s birthday, and the experience was absolutely wonderful. The staff was incredibly accommodating, friendly, and professional from start to finish. They were very understanding of how meticulous my husband is about his show car, which we drove there, and made sure everything was handled with care. Their politeness, attention to detail, and willingness to go above and beyond truly made us feel valued.The atmosphere was welcoming, the service was top-tier, and they helped make his birthday extra special. We couldn’t have asked for a better experience. We will definitely be returning and highly recommend this hotel to anyone looking for great service and hospitality in DC! Shoutout to the night staff u girls rock!!

This was a mixed experience at best that could be summarized as a motel attempting to pull off a professional decor of an established hotel. When we first arrived, the staff seemed nice enough, and the interior of the lobby seemed modern, as well as, well-decorated. Getting up to our room on the 9th floor, the elevators were noticeably showing their age, but nothing too terrible. Checking out the room, we found various pieces of trash from the last occupant. The worst of which could be best described as a pineapple slurry in the refrigerator. The fireplace also wasn't working, as well as, the TV in the bathroom. Looking at the snack amenities, there wasn't anything there, but the prices were clearly listed, so I was worried about being charged later. Speaking of money, I checked my bill and noticed the charge was roughly $200.00 more than the original pricing on the confirmation. I went downstairs and spoke with the attendant (Paul), who was quite nice and apologetic. He voiced that the rooms were normally clean, and he'd put in a note about the mess. He confirmed that I wouldn't be charged for the snacks (thus far, I haven't been). He confirmed that the fireplaces were not working, and it was a known issue that had no timeline for repair. After looking at my confirmation email, he showed me in the tiniest of print that the cost of the room was without the additional fees. I voiced my disappointment with the price transparency. The TV in the bathroom was apparently non-functional. As a consumer, they all but ensured, within the first 15 minutes of arrival, that I would never stay at your hotel again nor recommend it to anyone else. Now, Paul was nice enough to put in a note to the GM and asked me to check in the following day to see if there was anything they would do for these issues. The next day, I went down for breakfast at 10:00 am since we did the Bed and Breakfast deal. First off, though the restaurant closes at 11:00 am, they acted as they it was a monumental ask that I should be seated, though there were only two other tables occupied. They did seat me after checking with the kitchen that they would be able to serve me, but I was told to order quickly. I essentially got the bum's rush, put in my order, and finished my food by 10:30 am. Another important note, even though we were staying for two nights and took the B&B deal for both, it only gets you one breakfast, apparently. Not that I wanted to return after the first experience. The food at your standard Panera would have been better. I checked in about the GM, and no word. Spoilers, I did this two more times, and they were apparently busy or not responsive. Anyhow, a few more pieces in the room. We had the St. Gregory King Suite. It was spacious, and the outdoor landing was fairly nice. Part of the view is an office park and another is really just the roof, as well as, a flag. The bathtub was large and roomy. The coffee maker and the fridge worked. On the other side of the coin, you should know that the room is fairly loud. Since it's right by the utilities on the roof, it stays at around 55 decibels. Not terrible since it's basically about an office environment, but it was not the most relaxing. As other reviews hit on, the heating/cooling in the rooms is quite dysfunctional. It either blasts heat or attempts to freeze you all at once. Once it's done blasting you, it essentially seems to give up. We managed this by just turning it on, heating up the room a bit past comfortable, and then turning it off. We were able to use the gym, but the treadmills needed a lot of love and made a sound like...well, if you've ever gotten a partial roll of plastic sheeting in a belt sander, yeah, that noise. Would I stay there again? No. Would I recommend anyone else stay? No. DC has so many great hotels in similar locations for a similar cost. Between the poor cleaning, poor hotel maintenance, hidden fees, and poor food experience, this is essentially a hotel that makes promises on an experience that it just does not deliver on.

Unfortunately we did not have a good experience at The St. Gregory Hotel. It first started off with the bathing/hair gels fell off the wall into the tub while showering. The staff was to fix the problem, however upon our return later that day soap dispenser wasn’t fixed and the staff member left his pliers on the floor. By Day 2 the toilet handle wasn’t flushing correctly and then we learned the water would be off for 3 hours. Day 3 was the killer. We came back to the hotel room to prepare for an evening event and water from the room above was all over the living space floor. Needless to say we had to be moved to another room which took quite a bit of time. We didn’t make the event as planned. I reached out to the manager and of course she apologized for the mess and did a few things to appease. The best time was eating at the restaurant. The brunch was great and service was superb. We will come back to the restaurant. We booked this hotel because the reviews were good. Our experience was not what others had previously.