Good location, friendly staff but the stay fell short. First room was dirty so they moved us to another one. Elevators are SO SLOW so make sure you budget an extra 10-15 minutes into your comings and goings. Valet was full when we arrived and they sent us to a sketchy lot a few blocks away. I hope I still have a car at this point.

I've stayed here in Dec 2023 and received superb service, rooms were great, food menu was great, service was great. Went back in May 2026 and while the check in experience was phenomenal; the next day's was not. While attempting to get breakfast in an empty room no one came after sitting for 5 min. Even asked the manager if food had to be ordered elsewhere and was advised no. Gave up after 15 min. Upon checking out, we told the front desk and manager about it whom remember from earlier and asked if we ever got the coffee. Told him no and instead of offering to make it right, he said to write an email. Wow. Not an effort was made to get the coffee then, no apologies, nothing. Truly disappointed in the lack of hospitality and absence of service.

I had a reservation at this hotel, Canopy by Hilton Washington DC Embassy Row, on May 29th. I had a business event in DC and just needed a short stay. The suite I was given was not clean and had visible suspicious stains on the furniture with a smell of a wet dog. I went to the front desk about this matter and spoke with Bret Hart, the Assistant General Manager. He informed me that they had no more suites available and that he'd have to downsize my room to accommodate me for the night. He also informed me that I would not be charged for my reservation and would be refunded for the inconvenience. Bret told me to have the booking agency contact the hotel and speak to him or Melissa for confirmation of this refund. Today is June 5th, and each time I or the booking agency reaches out to the hotel, we're being told the manager is not available therefor my refund has not been processed. When I left the hotel, I was told by Melissa to leave my contact details for Bret to follow up with me, but no one has called me, and today, when I tried to get assistance, Issac told me to try calling on Sunday. The hotel has not been of any help. I asked for a simple refund receipt to be sent to me, and they couldn't even do that. Two staff members, one being the assistant general manager, were present during my check-in and for this conversation about my refund, yet neither Melissa nor Bret has done anything to assist with this matter. This hotel that is trademarked by Hilton worldwide claims to offer it's guest sophisticated comfort yet it's hotel has broken down elevators, and dirty suites accompanied with dismissive customer service. I'm very disappointed and I informed my company to remove this hotel from our booking recommendations as well as to update our liaison to avoid future situations with others.

Excellent hotel with a fantastic location in Washington, DC. The service throughout our stay was outstanding, and the staff made us feel very welcome. A special thank you to Bret H at the front desk — he was exceptional in taking care of all our needs and went above and beyond to ensure everything was perfect. Truly appreciated his professionalism and hospitality. Highly recommend this hotel!

I had a very pleasant stay at the Hilton. The room was modern, spacious, and spotlessly clean, with a comfortable bed and good blackout curtains for a restful night. Check-in was quick and the staff were friendly and professional, always happy to help with directions and recommendations. The fitness center and pool are well kept, and the breakfast buffet offered a wide selection, though the dining area got crowded during peak hours. The only downsides were slightly slow Wi?Fi in the evening and a higher-than-expected price for room service. Overall, excellent comfort and service — I’d happily stay here again.

I love staying here. The staff is great, and I really appreciate seeing the same familiar faces visit after visit. Everyone always goes above and beyond with customer service. The beds and pillows are super comfy, and the towels are soft, fluffy, and large—which makes a big difference. As always, thank you to Amin, Ivon, and Antony—and the rest of the team—for making every stay such a great experience. If you want it even more relaxed or shortened for a quick review, just let me know.

I stayed at Canopy by Hilton -Embassy Row for a business trip and needed a place for just one night. The hotel is in a great location and was very accommodating throughout my stay. My room was perfect—very spacious, clean, and comfortable, which made it easy to relax and get some work done. The only minor downside was that the elevators were a bit slow at times, especially since they’re shared with housekeeping staff and carts that take up a good portion of the elevator cab. Overall, a solid stay and a great option for business travel in DC. Will definitely stay here again in the future.

Overall, we enjoyed our stay at the Embassy Row Canopy by Hilton. We trekked down to DC for my birthday weekend, and we would stay again. Here were some highlights: Positives- 1. We had an early flight into DC, and the front desk staff helped accommodate an early check-in, which was so appreciated. The staff at the on-site restaurant were also so nice, and truly exuded hospitality. 2. The location is great! We exclusively used the DC Metro on our trip for transit, and loved the proximity to the Dupont Circle station. The location was easy to find. I loved going on outdoors runs along Embassy Row and soaking in the history and local feel. There was an embassy party one night as we walked back from the Metro, and that was so cool to stumble upon. Area for Improvement- 1. The only small for improvement would be room cleanliness. Upon arrival, the couch in the room was dirty and had some debris/stains on it. I cleaned it myself upon arrival, and was able to scrub it away really easily. In hospitality, it’s all about these little details. There were also some visible signs of wear in the room that could easily be repaired/taken care of by maintenance.

Enjoyed our stay here! Staff was very friendly and kind. Location was great - a few blocks from White House and very close to the Farragut metro station. Very safe area and not super crowded which was nice. Rooms were spacious and clean. Would highly recommend!

Absolutely outstanding experience! I've stayed here twice now. From check-in to check-out, this hotel does it right! Great, friendly, and helpful customer service. The rooms are clean, cozy and elegant. The Nespresso machine in-room is a true win! Amazing location, only a few blocks from the WH and Mall! Looking forward to my next stay.