Me and my family stayed here in room 603 and 703 for 4 days and 3 nights, our room 603 didn’t have a working steamer (they don’t have iron), we had to request one but we couldn’t because our phone wasn’t working and they made absolutely no attempt to fix the phone, so we had to go downstairs for every little need, the toilet barely flushed, they came to clean once the whole stay, the soap dispenser wasn’t working it was literally nightmare! And on top of the misery…. Valet didn’t give us the option to park our car for a price they just looked at the car and said no its too big while we watched another guest of a lighter complexion (white) was given the option to valet their big car not knowing we were willing to pay the price. Never again will I come here! I’ve been to hotels with 3 stars that was way more clean, tasteful and had exceptional customer service, I definitely learned my lesson of just sticking to what I know and not another place just because.

Rooms decor presentation is nice. Top closet shelves was dusty. Could use more face rag racks. Not enough parking space out front. Television wouldn't work. Had to request service for it too many times. Finally was fixed 2 hrs later. Needed a new cable box. No mini fridge or microwave. Ice machine was working poorly. The Hotel looks great and comfortable other than that. As a Hilton Honors member I expected more through updates and communication from these D.C. guys.

This room was absolutely beautiful. The stay was incredible and close to where we needed to be. They had a Resturant and all other amenities. Thank you for making my stay comfortable and relaxing. Too bad you didn’t have the next day available but I understand it was 4th of July weekend and we were last minute customers. I went to another hotel called the Homewood suites which was a lot more money and the stay was not a good stay!! Thank you for the great services you provided me

I love the boutique style hotels. This hotel was great, hotel staff were great as well. Room was clean. Safe area in DC. Used the valet parking. Wish there was onsite self parking but valet was worth the convenience versus having to use off site self parking. Bellman was satisfactory. The onsite resturaunt was great. The caesar salad was the best I've ever had. Chicken fettuccine Alfredo was amazing. Would have liked a draft beer option but the local craft beer was an added plus rather than the standard domestic beer options. My breakfast sandwich (7/4/2026) was served on a hamburger bun but tasted great. Cons: The man bartender with the earrings working Saturday night (7/4/2026) was incredibly rude. With a busy holiday weekend there were a few options out of stock, which is understandable, but when I said " dang I was hoping for a light beer tonight" I was told "i dont know what to tell you". He didn't pour my beer, he just gave me a glass and the can. He never asked me if I wanted a beer or food, both times I had to stop him to ask. He did try to spark up a conversation at the end when it came time to pay but unfortunently my tip reflected the whole service.

Good location, friendly staff but the stay fell short. First room was dirty so they moved us to another one. Elevators are SO SLOW so make sure you budget an extra 10-15 minutes into your comings and goings. Valet was full when we arrived and they sent us to a sketchy lot a few blocks away. I hope I still have a car at this point.

I've stayed here in Dec 2023 and received superb service, rooms were great, food menu was great, service was great. Went back in May 2026 and while the check in experience was phenomenal; the next day's was not. While attempting to get breakfast in an empty room no one came after sitting for 5 min. Even asked the manager if food had to be ordered elsewhere and was advised no. Gave up after 15 min. Upon checking out, we told the front desk and manager about it whom remember from earlier and asked if we ever got the coffee. Told him no and instead of offering to make it right, he said to write an email. Wow. Not an effort was made to get the coffee then, no apologies, nothing. Truly disappointed in the lack of hospitality and absence of service.

I had a reservation at this hotel, Canopy by Hilton Washington DC Embassy Row, on May 29th. I had a business event in DC and just needed a short stay. The suite I was given was not clean and had visible suspicious stains on the furniture with a smell of a wet dog. I went to the front desk about this matter and spoke with Bret Hart, the Assistant General Manager. He informed me that they had no more suites available and that he'd have to downsize my room to accommodate me for the night. He also informed me that I would not be charged for my reservation and would be refunded for the inconvenience. Bret told me to have the booking agency contact the hotel and speak to him or Melissa for confirmation of this refund. Today is June 5th, and each time I or the booking agency reaches out to the hotel, we're being told the manager is not available therefor my refund has not been processed. When I left the hotel, I was told by Melissa to leave my contact details for Bret to follow up with me, but no one has called me, and today, when I tried to get assistance, Issac told me to try calling on Sunday. The hotel has not been of any help. I asked for a simple refund receipt to be sent to me, and they couldn't even do that. Two staff members, one being the assistant general manager, were present during my check-in and for this conversation about my refund, yet neither Melissa nor Bret has done anything to assist with this matter. This hotel that is trademarked by Hilton worldwide claims to offer it's guest sophisticated comfort yet it's hotel has broken down elevators, and dirty suites accompanied with dismissive customer service. I'm very disappointed and I informed my company to remove this hotel from our booking recommendations as well as to update our liaison to avoid future situations with others.

Excellent hotel with a fantastic location in Washington, DC. The service throughout our stay was outstanding, and the staff made us feel very welcome. A special thank you to Bret H at the front desk — he was exceptional in taking care of all our needs and went above and beyond to ensure everything was perfect. Truly appreciated his professionalism and hospitality. Highly recommend this hotel!

I had a very pleasant stay at the Hilton. The room was modern, spacious, and spotlessly clean, with a comfortable bed and good blackout curtains for a restful night. Check-in was quick and the staff were friendly and professional, always happy to help with directions and recommendations. The fitness center and pool are well kept, and the breakfast buffet offered a wide selection, though the dining area got crowded during peak hours. The only downsides were slightly slow Wi?Fi in the evening and a higher-than-expected price for room service. Overall, excellent comfort and service — I’d happily stay here again.

I love staying here. The staff is great, and I really appreciate seeing the same familiar faces visit after visit. Everyone always goes above and beyond with customer service. The beds and pillows are super comfy, and the towels are soft, fluffy, and large—which makes a big difference. As always, thank you to Amin, Ivon, and Antony—and the rest of the team—for making every stay such a great experience. If you want it even more relaxed or shortened for a quick review, just let me know.