Great location for sightseeing. We got a king room with club access, on the 12th floor. Did only use the club access once for breakfast. No complaints, but for information the wine and beer cost extra there but water and soda free. The room did face into the lobby so no window to outside witch is not ideal. But our only big issue with the room was air conditioning it was so loud, if it was on it kept us awake and if we turned it off or lowered the fan it as too cold.

Really nice hotel in the heart of Washington DC. Staff were very friendly and welcoming. The rooms were a good size and well laid out with space to work if required. The hotel is close to many of the tourist attractions, Fords Theatre is just down the road and a short walk to he White House, Lincoln Memorial etc. Despite it's central location there was very little traffic noise so a good night's sleep every night (even with jet lag).

Great location beautiful and clean hotel with a grand atrium lobby. Lots of nice shops and a Starbucks, with multiple entrances and exits for the hotel as well. the rooms were very spacious and the bathrooms were large with a walk in shower stall with big sliding glass doors and a adjustable shower rain head and wand. The beds were nice and comfortable, as were the pillows with a desk and a nice lounge chair with an ottoman. Very comfortable for watching tv and an extended stay. looking forward to next years stay already. Room service and a new restraunt bar is being constructed in the main lobby.

Fantastic experience! 5\5! First time in DC and the whole trip was excellent thanks to a great hotel in a central area of the city. As soon as we walked into the hotel, we felt good. The impressive entry, bright and elegant, clean and well kept. Chayanne from front desk welcomed us with a warm welcome and so the check in part went smoothly and fast. The room was clean and you can ask for a daily cleaning. In the hotel there is a Starbucks store, Fedex services, and a gift shop. the hotel is well equipped. It is surrounded with walking distance coffee shops, restaurants and shops (H&M, Sephora, CVS...) We loved hanging out in the evenings at the -1 floor of the hotel where they offer a lounge\mini bar services, soft and alcoholic drinks, and that's a very nice section of the hotel where you can rest and relax after a long day - Simon, who works there was very kind to us! Thank you, team Grand Hyatt Washington DC for a beautiful experience! We highly recommend. :)

We recently stayed here with our two young kids, and unfortunately, the experience was frustrating. At check-in, we were asked when we wanted our room cleaned (morning or afternoon). This was an odd question considering our room was never touched even after asking the front desk multiple times over several days. We finally got it cleaned only by flagging down a housekeeper in the hallway (who was wonderful and significantly more helpful than the front desk). Additionally, the hotel promotes a daily food and drink credit for their 'convenient' grab-and-go section. This is incredibly misleading. Most days, the section had nothing available or on a few days had only soda. When we asked the front desk they told us since they have nothing available it is only possible to use the credit at the restaurant. Which makes sense for the hotel to force this because they would benefit by having a family of 4 paying to eat there with only a $15 credit. We thought a reasonable question was if we could use the credit next day because they ran out of everything. They quickly dismissed this as if it was impossible to consider such a request. Frankly they should just raise the room rate by $15 a day instead of offering the illusion of a perk they don't even stock items for. So location was fine, rooms were fine but not quite the level of service you would expect...

Aster was amazing! She was incredibly welcoming and noticed right away that I was there alone. Even though the bar was full, she still made sure to check in and help me. I’m not sure how she even spotted me with how busy it was, but she went out of her way to make sure I was comfortable. When I mentioned that it was my first time going out like this, she was especially kind and reassuring, which meant a lot to me. I really appreciated her thoughtfulness and attentiveness. I’ll definitely be back when I’m here for the business conference next month. I can’t recommend her enough!

You expect quality service when at an upscale or luxury hotel like the Grand Hyatt. Perfect print top the bottom everyone at this hotel provides service like it’s supposed to be. They are engaged and friendly. They make eye contact and acknowledge you when you walk by. They ask how things are going. Kudos to management for instilling a service culture of excellence at this property and for hiring the wonderful people, which is not easy to do.

We had a wonderful stay at the Grand Hyatt! From the moment we arrived, everything felt welcoming, professional, and well-managed. The hotel itself is beautiful, clean, and comfortable, with excellent amenities and a relaxing atmosphere. The rooms were spotless and thoughtfully designed, and the overall service throughout the property was outstanding. I especially want to highlight the valet service — and Robert in particular. Robert truly went above and beyond to make our experience exceptional. He was professional, friendly, and incredibly attentive. His warm attitude and genuine willingness to help made a lasting impression on us.

Had such a grand time. Beautiful property. So comfy and fun. Yvette and Lamara at the front desk were so helpful. Charles was a very cool bellman. Aster was very nice at the bar. Mai and Nancy were very helpful at the Grand club. Wonderful place to stay when in DC, close to everything.

Dangerous conditions dirty room terrible service. I am attorney came to this hotel for 9 days have never seen such terrible unprofessional service. I left one morning and came back in the evening to find my door wide open! I was told the staff would follow up and they did absolutely nothing. Room was consistently dirty and not cleaned. Terrible terrible service. Stains on the bedding. Could not believe the level of service for the price paid. Horrible experience I would suggest staying anywhere else but here. Couldn’t have been more disappointed!