This might be one of my top 3 hotels to stay from now one. It's one of the cleanest I've stayed in a while. Loved the room configuration and the bed was just the right firm/soft balance. With the exception of the silliness with the resort fee (I don't remember the exact name for it), everything was perfect. P.S. Hotel has some exterior renovation going on at present but it was no issue in noise, ease or cleanliness for my stay.

Our experience at the Grand Hyatt Washington was mixed. We previously stayed at this hotel once and had a wonderful experience, which is why we were looking forward to returning. The service, comfort, and overall atmosphere during our first visit left a very positive impression. Unfortunately, our recent stay after the renovation felt like a step backward in several areas. While the hotel has a refreshed look, many of the details that made the experience special seemed to have been reduced or removed. There was no bellman service available, which was surprising for a hotel of this caliber. In the room, basic conveniences were missing, such as glasses, which made the stay feel less polished than expected. The room itself was also disappointing from a comfort standpoint. The ventilation system was noticeably loud and ran throughout the night, making it difficult to sleep. The noise separation between rooms and hallways also seemed lacking, and we could hear more surrounding noise than expected. For a large city hotel, having a quiet and restful room is an important part of the experience. As a Globalist guest, another disappointment was the breakfast arrangement. Instead of offering breakfast in the main restaurant, the benefit was limited to the lounge, which felt like a downgrade compared with expectations and compared with the service level we had experienced previously. Overall, the Grand Hyatt Washington is still a nice hotel with a convenient location and a modern appearance after the renovation, but our return visit did not match the quality of our first stay. Some of the changes appear to have come at the expense of service, comfort, and small details that make a hotel feel truly exceptional. With improvements to service levels and guest amenities, it could once again become a standout property.

This was our first time in DC, and we chose to stay at the Hyatt because it was conveniently located in the heart of the city, making it easy to access all the attractions within a 15-minute walk. Additionally, the hotel was connected to the Metro Central Station, which was a huge plus since we could easily access the metro from the property. The service at the Hyatt was excellent, and we were able to check in early despite the busy 4th of July weekend. Our three-night stay was from July 3rd to 6th. The front desk staff was kind and helpful, and they even upgraded our room to a room with a great view. The room itself was cozy and well-maintained. It was well-furnished and immaculate, and the bed was comfortable. There was also a big TV in the room, and we had access to other utilities like a swimming pool and a gym. There were also a few restaurants and Starbucks within walking distance of the hotel. However, there were a few downsides to our stay. First, we didn’t receive a complimentary breakfast, which was mentioned during the booking process. For this visit, I would have expected some basic breakfast menus. Second, we received a $15 credit to be used within the hotel, but we couldn’t use it anywhere, including the gift shops. We had to buy only their pastries. Third, the ice machine on our floor was broken for all three nights we stayed. The temperature was over 100 degrees on the 4th of July weekend, so it was especially inconvenient. Fortunately, the lobby provided complimentary water bottles. Fourth, the TV in our room had Chromecast, but it didn’t work as we needed it. It turned out that the front desk staff had registered our information incorrectly, which messed up our WiFi and Chromecast access. Finally, to top it all off, I had a major lift accident on the midnight of July 4th. I was stuck in an elevator with 15+ people, and we had a hard time finding a solution to get out. The fire department had to rescue us. We had a mixed experience at the last day of our stay at this 4-star hotel. Despite the complimentary credits they gave us for the mishap, we felt it wasn’t enough to compensate for the inconvenience we had to go through.

We stayed at the Grand Hyatt Washington from July 1-7 and had two rooms during a major heat wave. I am a Hyatt Globalist and have been very loyal to the Hyatt brand, including many stays at Hyatt properties around the world. Because of that, I have generally come to expect a high level of service, comfort, and consistency from Hyatt, especially from a Grand Hyatt property. Unfortunately, this stay fell well below those expectations. One of our rooms was fine, but the other was continually warm and uncomfortable. After long, hot days outside, there was no relief when returning to the room, and I woke up sweating every night. The thermostat was set at the lowest limit, 65 degrees, but the room still would not cool below about 72-74 degrees, even with the curtains closed all day. This was clearly not just a building-wide limitation because our other room cooled properly and even had to have the AC turned off at times. We reported the issue on July 3, but the room remained hot. We reported it again on July 6, and someone lowered the thermostat minimum to 60 degrees, which helped somewhat, but by then we were leaving the next day. I appreciate that someone eventually tried to help, but it was frustrating that the issue affected most of our stay and was not resolved sooner. The club lounge experience was also very disappointing, especially compared with our recent stays at Grand Hyatt Seoul and Grand Hyatt Incheon, where the service and food were excellent. At Grand Hyatt Washington, the club food was mediocre and frequently ran out without being replaced. During 100+ degree weather, the bottled water refrigerator was empty and there was no one around to help. The food in general did not feel especially fresh; most items seemed premade and simply set out. For example, the crackers and bread were very stale, with the crackers soft and crumbly. When I asked for fresh crackers, I was told they were all the same because the trays were just covered in plastic wrap. Similarly, a caprese salad ran out and I was told they only bring out one platter. These are just examples, but they reflected the overall lounge experience: limited replenishment, limited freshness, and very little staff attention. The hotel and lounge also did not seem well maintained during service. The trashcan near the main hotel entrance was overflowing, which was not a very welcoming first impression. In the lounge, there were stacks of dirty dishes on tables and near the trash area, and no one appeared to be cleaning or monitoring the space closely. Overall, this was not the level of experience I expected as a Hyatt Globalist or as someone who is very loyal to the brand. The location was convenient, and one of our rooms was fine, but the unresolved room temperature issue and the poor club lounge experience made the stay disappointing.

Nothing fancy about the room but very clean hotel. The staff There was very helpful. The hotel has direct access to the Metro. Was a great stay. Only con ...no pool. I saw several pictures online of a pool but it doesn't exist. Also the waterfall and floating piano have also been removed (those pictures are from long ago).

Great location for sightseeing. We got a king room with club access, on the 12th floor. Did only use the club access once for breakfast. No complaints, but for information the wine and beer cost extra there but water and soda free. The room did face into the lobby so no window to outside witch is not ideal. But our only big issue with the room was air conditioning it was so loud, if it was on it kept us awake and if we turned it off or lowered the fan it as too cold.

Really nice hotel in the heart of Washington DC. Staff were very friendly and welcoming. The rooms were a good size and well laid out with space to work if required. The hotel is close to many of the tourist attractions, Fords Theatre is just down the road and a short walk to he White House, Lincoln Memorial etc. Despite it's central location there was very little traffic noise so a good night's sleep every night (even with jet lag).

Great location beautiful and clean hotel with a grand atrium lobby. Lots of nice shops and a Starbucks, with multiple entrances and exits for the hotel as well. the rooms were very spacious and the bathrooms were large with a walk in shower stall with big sliding glass doors and a adjustable shower rain head and wand. The beds were nice and comfortable, as were the pillows with a desk and a nice lounge chair with an ottoman. Very comfortable for watching tv and an extended stay. looking forward to next years stay already. Room service and a new restraunt bar is being constructed in the main lobby.

Fantastic experience! 5\5! First time in DC and the whole trip was excellent thanks to a great hotel in a central area of the city. As soon as we walked into the hotel, we felt good. The impressive entry, bright and elegant, clean and well kept. Chayanne from front desk welcomed us with a warm welcome and so the check in part went smoothly and fast. The room was clean and you can ask for a daily cleaning. In the hotel there is a Starbucks store, Fedex services, and a gift shop. the hotel is well equipped. It is surrounded with walking distance coffee shops, restaurants and shops (H&M, Sephora, CVS...) We loved hanging out in the evenings at the -1 floor of the hotel where they offer a lounge\mini bar services, soft and alcoholic drinks, and that's a very nice section of the hotel where you can rest and relax after a long day - Simon, who works there was very kind to us! Thank you, team Grand Hyatt Washington DC for a beautiful experience! We highly recommend. :)

We recently stayed here with our two young kids, and unfortunately, the experience was frustrating. At check-in, we were asked when we wanted our room cleaned (morning or afternoon). This was an odd question considering our room was never touched even after asking the front desk multiple times over several days. We finally got it cleaned only by flagging down a housekeeper in the hallway (who was wonderful and significantly more helpful than the front desk). Additionally, the hotel promotes a daily food and drink credit for their 'convenient' grab-and-go section. This is incredibly misleading. Most days, the section had nothing available or on a few days had only soda. When we asked the front desk they told us since they have nothing available it is only possible to use the credit at the restaurant. Which makes sense for the hotel to force this because they would benefit by having a family of 4 paying to eat there with only a $15 credit. We thought a reasonable question was if we could use the credit next day because they ran out of everything. They quickly dismissed this as if it was impossible to consider such a request. Frankly they should just raise the room rate by $15 a day instead of offering the illusion of a perk they don't even stock items for. So location was fine, rooms were fine but not quite the level of service you would expect...