Totally mediocre. This hotel was not as nice as other Fairmont's I've stayed in, by a long shot. I honestly expected more in terms of decor, elegance, over all amenities and look of the hotel. If you're a Fairmont person, or just a person who tries to get hotels on the higher end, this one doesn't really live up. I travel all the time for my kids sports and stay in cheap hotels with the team... the room at this hotel was honestly only a notch above a Holiday Inn/Fairfield type... totally unluxurious. Super bare bones. It felt like there were obvious cost cutting efforts taking place- one main example among many was the large Costco-style shampoo, conditioner/lotions bolted to the wall. Nothing says welcome like everyday bath items chained and in huge jugs... tacky. Additionally, the spa/amenities really leave a lot to be desired. The locker rooms are woefully underserved, there were literally no towels the entire weekend, we ended up bringing them from our room (not just once), the finish is tired (ie dirty and cracked tiles etc in the hot tub/pool area) , doors hanging off lockers and the empty towel fixture... it was very surprising for a hotel of this (supposed) caliber. The hours of the amenities are technically 8 pm on the weekend for closing, but the (rude) staff was quick to inform us that "we get off at 8, we don't close at 8." Meaning they shut down the sauna, pool etc at 7:30. So no using any of the amenities after 7:30 on the weekends- how weird is that? Ultimately, it was disappointing for a Fairmont. Fine if they decide to start charging more like $200/night (the sweet girl at the front desk who checked us in was a total doll, however- loved her :))

We loved our stay at the Fairmont Georgetown. It's a beautiful hotel, starting with the gorgeous lobby and ending with our well-appointed and beautifully maintained room. The hotel upgraded us to a Signature King room which we very much appreciated. The Fairmont is in a great location in Georgetown, quiet and away from the crowds and noise of the National Mall area, but just a short Uber ride away. Food was excellent as well. We dined at Juniper for breakfast, and had room service for dinner one night, and both times, the food was great. For dinner, we had the lobster roll which was amazing (and we come from a city with fantastic seafood). If we had to list one complaint, it's that the pool is part of a gym, so it's not really conducive to just relaxing - it's for swimming laps, but overall, a minor issue. We come to DC around once a year, and from now on, we'll be staying at the Fairmont.

I love everything about this hotel. The hotel staff are always friendly and incredibly helpful, the rooms are clean with very comfortable beds, good lighting and great bathrooms, and the location is perfect. This time we had to change our travel plans mid-trip and the front desk staff were so helpful and accommodating, figuring out how to rearrange things so it worked for us with no effort at all on our part. We’ve been staying here when we visit Washington for 15 years and can’t wait to go back!

The Fairmont is clustered with other nice hotels in DC’s “West End” neighborhood. The rooms are nicely appointed. The food is good and there are also great dining options nearby. Georgetown is three blocks away. We took a suite for a week during the holidays. Other hotels may be nearly as nice, but we seriously doubt they can match the Fairmont for warmth and graciousness of service. From the front desk (shout out to Bethlehem) to dining, to housekeeping staff, every employee is a gem.

My husband and I enjoyed a 2 night stay recently. The staff were friendly and the inside lobby was decorated beautifully for Christmas. Our room was clean and spacious with a very comfortable bed. The proximity to local eateries was great; we walked to the DuPont Circle area and enjoyed a meal and some shopping. After a long day of walking the streets of the Capital, we enjoyed sitting in the hot tub and steam room. We were very pleased with our stay and would definitely stay again.

We had a nice stay but our expectations were a bit higher based on other Fairmont properties we have stay at. We expected a fabulous Christmas decor experience like the Seattle location but here was subpar. The rooms feel dated and overall I think the hotel could use a bit more glamour for the price you pay.

This hotel is beautiful. It has everything you need for a perfect stay. The service, the location and all the accommodations are top notch. Only one downside, my room was very cold and I could not increase the temperature on the self controlled thermostat.

Wonderful stay at this amazing hotel! The service is top notch, the lobby is spacious and light filled and has the most comfortable chairs and sofas. The room was spotlessly clean, quiet, and roomy. Most incredibly comfortable bed. Gym is massive and has everything you could possibly want. The price was very reasonable for the considerable value we received. Location is excellent too!

The Fairmont Washington DC staff provided excellent service from our front door arrival, check-in, in the lobby bar, outside in the courtyard Gin bar and especially on the Gold Floor. Everyone is always ready to help with any questions or make recommendations to make you stay enjoyable. The lobby bar and courtyard Gin bar are wonderful places for a cocktail and a variety of food. We participated in an event in the courtyard that was fabulous. The hotel staff and especially the servers did an excellent job in making the courtyard a fun place to relax and talk with guests. The abundance of seating around fire pits was also very enjoyable and keeps you warm when the temperatures drop in the evening. The location of The Fairmont Washington DC is easy walking to Georgetown, DuPont Circle, some Mall Memorials and Museums. Taxis and Uber/Lyft are readily accessible from the hotel. The Washington DC Metro is also a short 10-minute walk from the hotel that provides access to events throughout DC, Maryland and Virginia. Finally, the Gold Floor is highly recommended for the wonderful service provided by the Gold Floor team, the food offered in the Gold Floor lounge and the great rooms, especially the rooms overlooking the courtyard which are very quiet. Great Customer Service!

Here’s your updated review including the laundry service issue: Disappointing Room Service and Customer Support I had high expectations for Fairmont Hotel, but unfortunately, the room service was extremely disappointing. The staff is very slow and takes an unreasonably long time to respond to requests. Even after multiple follow-ups, service was delayed. Additionally, the person answering the phone was unprofessional and lacked basic customer service skills. Their tone was cold and unfriendly, making interactions unpleasant. A hotel of this caliber should ensure that its staff is properly trained to provide a welcoming and efficient experience for guests. I also requested laundry service and had to wait about 30 minutes for someone to come and collect my clothes. This kind of delay is unacceptable in a high-end hotel and reflects a serious lack of efficiency. I hope management takes immediate action to improve service quality. Until then, I would not recommend this hotel to those who value prompt and courteous service.