We had a great stay at the Ritz! The staff was very helpful. The tea, coffee, waters and cookies each day were a nice bonus. Room service was able to give us three different options for pillows. The beds were comfortable and the room was quiet. It was close to great restaurants, the metro station and the main sights were within 1 to 2 miles. Special shoutout to Mattie and Andrew who work at the front desk and are incredible! Mattie was so kind and welcoming. Andrew really went above and beyond.

Family and I stayed here last week (6 days) for our DC trip and it was perfect. The property is a tad older but clean and the service here is top notch. Room was clean and touches-up daily. You can’t enter or exit, or even pass an employee without being acknowledged or someone holding the door. I expect nothing but when employees seem like they genuinely enjoy being there you can tell. From the door guys to the front desk and housekeeping, everyone was pleasant. I also appreciated the complimentary coffee in the mornings and the cookie/sweet in the evening, same with afternoon tea. These are small things luxury hotels rarely provide but I thought it fit and was a nice/classy touch. We thoroughly enjoyed our stay and will 100% stay here again next time we visit DC.

I wanted to tell you about the BEST customer service I have ever received and I have never even stepped foot in your hotel. I have been working with a major client who needed custom items for a banquet at your location. I called several times for your events team and no one would call me back. I just had to keep calling and leaving messages. I finally got a hold of someone and confirmed the details I needed to ship a full pallet to this location. The day it was supposed to arrive tracking showed that the delivery location had asked for an exception and it would be delivered the following Monday. That was not an option the banquet was Monday morning. I called your main number and was passed to security where I thought to myself what how can they help? Little did I know that Alexander Alves would be on the other line and be my hero of the month! He confirmed the pallet had not arrived and worked with purchasing to ensure the pallet could be delivered on a Saturday. We talked several times and each time the call was ended with confidence that he cared about this shipment and the clients that would be staying there and receiving very high honors were a priority and would be taken care of. His kindness, willingness to help, and confidence surpassed the negative I thought about this location. Too some he just did his job. To me he gave world class customer service and in our world now that happens barely 1% of the time.

We have stayed at The Ritz-Carlton many times, and one of the reasons we continue to come back is because of the incredible people who make the hotel feel like home.The Director of Front Office, Dean Williams, is truly exceptional. What sets him apart is that his willingness to help goes far beyond our stays at the hotel. Even when we aren't staying at the Ritz, he is always willing to assist, make a connection, or point us in the right direction. As we are planning our daughter’s graduation in Georgia, he has completely gone above and beyond by connecting us with former colleagues in Oconee. That kind of thoughtfulness and personal attention is incredibly rare. Dean is someone who genuinely cares about his guests and their families—not just while they are checking into the hotel, but long after they have left. He remembers the details, anticipates needs, and is always generous with his time and connections. The fact that he remembers us, even after only a brief first encounter, speaks volumes-- we have since created a special connection-- secretively, he knows why we are in town (our youngest attends Georgetown), but knows we always root for the Dawgs-- is incredible! That level of hospitality is what The Ritz Carlton experience should be, and Dean embodies it beautifully. We are incredibly grateful for him and for everything he has done for our family over the years. He is, without question, one of the reasons we will continue choosing the Ritz. The Ritz DC is a a home away from home! Dean, the front desk, housekeeping, and our wonderful server at breakfast! Thank you to everyone!

From the moment we arrived at the Ritz-Carlton Georgetown, the service was truly exceptional. I want to first highlight Andrew, who welcomed us in and set the tone for our entire stay. He was incredibly kind and helpful, greeting us by name every day with a genuine smile and a caring attitude. When our flight was unexpectedly moved to the next day, Andrew went above and beyond to keep us in our room and make the change as smooth and stress-free as possible. His professionalism and kindness made a real difference in our trip. We also had an outstanding experience in the Club Lounge. The staff there consistently went the extra mile to make sure we were well taken care of. When there was something we didn’t particularly like, they didn’t just let it go, they went out and found something we did enjoy. Jenny, Beri, and Brittney were especially wonderful: warm, attentive, and genuinely focused on making us feel comfortable and valued. The entire hotel staff exceeded even the already high expectations we have for the Ritz-Carlton brand, but these individuals in particular stood out for their exceptional kindness and personal touch. We are already planning a return trip to Washington, DC this winter for many reasons—but a big one is the opportunity to see these incredible people again, who now feel more like family than hotel staff. Five stars without hesitation. Mark C.

Let me start out by saying I’m a titanium member and this is not my first stay at Ritz. I was there for my podcast oddly enough upon checking in I got to my room was average for a Ritz nothing to brag about or complain about. Within 10 min I was going to change for my podcast when someone decided to not knock and just barge in. To say that was uncomfortable was an understatement. I let management know which they offered some compensation but I wasn’t interested in that, mistakes happen…. But it got a lot worse. Shortly after I realized there was no soap, no hair dryer, the mini bar wasn’t missing many things so I went down to the desk to make sure they understood that it was not me and suddenly it made sense why the maid came she hadn’t yet restocked. I was assured I wasn’t going to be charged… so I get a diet soda from the front since it wasn’t stocked and open the ice bucket what do I find a dirty bucket quarter filled with a yellow liquid and a bug… so again called the front. Just when I checked out and thought finally out of that misery nope I get my bill and guess what they charge me for the items they swore not to. I called Ashley the manager of the stocking and she tells me well I checked myself what was missing, Ashley duah of course they were missing they were missing before I got there which is why I let the front know so basically they committed fraud on my Amex charging me for someone else stuff. So far no response from any of them and I’m on my way to dispute it with my Amex and wrote corporate so beware at this place

I pride myself on good reviews. Everything about hotel was great. Guys outside work their tails off bell services fantastic. Today a 3 hr drive turned into 6/7 so I called ahead to advise my lateness and very nice person in communications confirmed reservation. When I arrived the usual smiles outside guy remembered my name but lady at front desk was less than happy to see me at 3am. She became loud, hitting counter because there was no first name on res. Manager came and clarified its diff name. Was ill and in lobby for hour. Terrible experience. All else is great. My daughter attends college nearby and stay here when I visit.

Our first time in a Club Level room. Wow. Just wow. Every single touch point on the floor was amazing. Huge amazing shoutout to the Club employees - soooo lovely. Room was ok. It was clean - linens were lovely. We did have tea to celebrate cherry blossom season - it was the day before Easter…and it was ok. I’ve had better - also I’ve had worse. First pot of tea was lukewarm and it took quite a while to find someone to mention it to. The 2nd pot of tea was lovely. Food was nice. Wish the scones were bigger and came not so long after the tray. While we were eating I noticed my husband had a weird look on his face and he said - dont look. Well - of course I did and a little mouse was running around the floor. I discretely left the room (although i wanted to yell and throw something at it) and found staff in the hall and had to mention it to them. They apologized profusely. But that was it. We both had lost our appetite a bit after that. So we just headed back up to the room. We had dinner at the club lounge and it was just lovely. And drinks and dessert there as well. So the Club was amazing. Downstairs……eeehhhh……..

The experience was perfection overall, and I wish my stay was longer. The lobby was busy upon check-in, but that was because it was Easter weekend which is not the fault of the hotel at all; check-in was smooth, speedy, and otherwise prompt. My room was absolutely perfect and was more than I could have asked for; the bed was large, the room was clean, and the bathroom was absolute perfection. The Diptyque products were a decadent touch, and both the water pressure and heat made me want to spend the entire day in the shower. I left the room for a bit in the evening to meet friends for dinner, and was pleasantly surprised by the turn-down service upon my return. I don't often see turn-down service at hotels in the States, and this was such a nice treat. Well located, well staffed with impeccable service, and incredible rooms, this is a hotel I'd without a doubt stay-in again.

Fantastic hotel with an outstanding bar. (Quadrant Bar) A limited but very tasty food selection. The bartenders are some of the best I've seen and the creative cocktails are worth the visit. They also have a wonderful selection of high-end liquors. (Plus, maybe the coolest ice cubes ever!) The hotel stay was excellent and certainly lived up to Ritz-Carlton standards. Like most Ritz-Carlton's, it was expensive but there are absolutely deals to be had. You feel as if you are treated like royalty from the moment you check into the moment you leave! Strongly Recommend!