Rooms were damp, thermostats are really more for show than actually work… lowest our room got was 70. Our floor smelled of weed many evenings. Much of our cabinets looked like they were dropped off the truck on the way to get installed. TV channels only worked up to channel 15. The restaurants in the hotel are solid choices and have good food.

My check in experience wasn't bad. My partner prefers stairs, but we couldn't find any that gave access to the rooms. You need a key card to use the elevator, which is probably great for security, but poses problems for anyone visiting your room. The rooms are aesthetically pleasing, but the living room area is far smaller than the pictures lead you to believe. The lights are controlled by touch switches on the wall. The first night we were there, they randomly came on at 1am and then 3am which is obviously less than ideal. Once I got home, I saw the room charges posted to my account, but there was a duplicate charge showing that never should have been there. I called the hotel to ask about it and was met with a very rude employee. She never announced her name and kept cutting me off mid-sentence. Then she put me on hold for 32 minutes per my phone. Periodically I'd hear it ring back to alert the staff, but they'd pick up and put me right back on hold without saying anything. I hung up and called back, and the phone was picked up, but nobody said anything and the call was put on hold. At the end of the day, it wouldn't matter if this was the fanciest hotel on earth. I will not return to such poor customer service. Ever.

I had a fantastic stay at The Hotel at the University of Maryland. The entire experience—from check-in to check-out—was smooth and professional. The staff were incredibly friendly, attentive, and always ready to help, which really elevated the stay. The rooms were clean, modern, and very comfortable, and the overall atmosphere of the hotel felt upscale and well-maintained. While it is a bit pricier than other hotels in the area, it is absolutely worth it if you want to experience a high-quality hotel with top-notch service. One thing I really appreciated was the later checkout time. Their checkout is at 12 PM, unlike many hotels that require you to leave at 10 or 11 AM, which made the stay much more relaxed and enjoyable. Overall, I highly recommend this hotel and would definitely stay here again.

We had a wonderful experience hosting our event at the Hotel at UMD. From start to finish, everything was handled with professionalism, efficiency, and care. A special thank you to Yocelyn, who was absolutely outstanding. She ensured that pricing was fair and reasonable, clearly outlined what was included, and made the entire process seamless. Most importantly, she was attentive and proactive in making sure our event ran smoothly on the day of — which it absolutely did. We truly appreciate Yocelyn’s attention to detail and support throughout the process. Highly recommend the Hotel at UMD for anyone planning an event — and if you have the chance to work with Yocelyn, you’ll be in excellent hands.

TV didn’t work. The power went out 3x for the entire hotel. Water wasn’t working from 11p-5a which they scheduled but failed to share that information prior to my arrival. The people at the front desk speak so softly you can’t hear them and they can answer ZERO questions about anything. The lights in the rooms are impossible to figure out. No normal light switches. Tried to go to the Grille restaurant in the lobby and the host (who was nice but needs some OSHA training) carried my drinking glass to the table with his fingers IN the glass then the server poured water in it for me to drink. No thanks. The rooms are clean and new, that was the only redeeming part.

A stupendous, luxurious hotel. It is just stunning. Had the pleasure of coming here in 2016 or an political event and the majesty of this place left me in awe. The architecture is magnificent. The decor is very exquisite. Restrooms were clean. Location is also just right as it is not far from Baltimore, Washington, DC or Philadelphia. Staff was very friendly. Highly recommend this hotel. Definitely must come here again!

I just left the hotel after a quick 1-night stay with my 2 kids to attend a Terps basketball game. Even though we live about a half hour away, I thought it would be fun to make a night of it during Winter Break and The Hotel was the perfect choice! It kills me that I forget her name, but the girl at check-in was so friendly and welcoming. I remember she's El Salvadorean and lives in PG County. She wonderfully upgraded our room with a great campus view, top floor, 2 beds, early check-in, and comped our parking just because! That kind of service will keep me coming back. Speaking of which, I think this was my 6th time staying at the hotel. My only gripe in the past was that the beautiful indoor pool was always too chilly, borderline unusable (even my kids thought it was too cold in the past.) However, I am happy to report that they've started heating the pool and it was perfectly comfortable this stay. Of course, I could always use an extra degree or two but it was perfectly nice for my kids and I to splash around for an hour. College Park is certainly not NYC, but it's still an urban town and so you'll definitely hear street noise in the campus-view rooms. If you prefer much quieter, I recommend an even-numbered room facing the outdoor/central courtyard of the hotel. But if a little street noise doesn't bother you, the campus view is totally worth it. Thanks again for a great stay; we can't wait to come back.

The communication skills in the state continues to baffle me. I had to do a late/last-minute check-in after getting off a flight. I booked through Booking.com. I received a confirmation + a message from the property stating that I was confirmed. Cool. I head over there as I am exhausted from my travels. Parking? You need to scan the QR code to pay but for whatever reason it wasn't taking my card. I decided to have the front desk assist. I go to the front desk and they say they can’t find my reservation. So I call booking.com. They say they will call and email. I am sitting right near the desk didn't hear a phone ring, and the concierge said no emails arrived. But, I could just book through them. I stated that I prepaid and I read what Booking.com stated in the app that I prepaid and the hotel would pull at any time. I reread this out loud and showed the team multiple times. He took my phone with the message back to the manager. The manager came back with paper highlighting my card on file for Booking.com. Funny I thought they couldn't find my reservation, yet I am staring at my credit card numbers printed out with Booking.com at the top. They ensure that I won't be charged twice. So I proceeded to book again directly with them. Guess who got charged twice? You guessed it, me. So I called down to the front desk the following morning after being jolted into the day by their fire alarm system which was a “precaution” test that they were very lax about. The woman said, she would refund me. Did she? No. I called back a few days later because my bank said no refund came in. I spoke with the manager who explicitly told me that I wouldn’t be charged twice and said it happened because of a no-show….???????? Gorgeous rooms + view in the King Suite however.

We had a large conference a the hotel. I was able to commute there for the day so I did not stay overnight at the hotel.. The hotel staff, the heart of the hotel, were amazing helping attendants; where many had mobility challenges. It is nice to see employees take pride in their roll during the conference. Thank you helping to make our conference even more successful

We stay at the Hotel any chance we get when visiting our daughter at UMD. The location is fantastic - we park our car in the garage and can walk everywhere, but if we needed to, in and out is easy. The rooms are always clean and have great options. The restaurants and lobby bar are great. I am always disappointed when we cannot stay at The Hotel and have to stay in one of the other hotels in the area.