?????????? The Potomac Hotel is easily one of the best hotel experiences in Washington, D.C. The level of service truly sets this property apart. From the valet and front desk to housekeeping, every member of the staff was professional, welcoming, and attentive. A special recognition goes to Teddy at the bar. Teddy is a true hospitality professional—personable, attentive, and genuinely committed to making guests feel welcome. His exceptional service and personality made a lasting impression and became one of the highlights of the stay. The attention to detail and genuine hospitality throughout the hotel made the entire stay a five-star experience. The Potomac Hotel will definitely be at the top of the list whenever visiting D.C. Highly recommended.

Great location, centrally located. Everyone has been very nice and helpful! The rooms were very clean. I'll update at the end of our stay. The beds are super comfy, love the pillows! It was quiet too, so we had a great night's sleep! We had breakfast at the hotel, it is a buffet on weekends and holidays only. We got free breakfast with our stay (something Expedia gave us) and it would have been almost $100 for it. It was definitely a nice breakfast, but that is a little steep if you ask me. The last day we were here was a weekday and we had to order off the menu, very pricy but everything was excellent. Dolly is a fantastic employee! Very attentive and so nice! Cannot say enough amazing things about Raul upon checkout. He was awesome! Great visit!

It didn’t feel like a five-star experience. It was a very decent hotel in a good location with nice rooms. But take off the wallpaper, and it’s an overpriced Hampton Inn. The pool was small and full of kids. There was no sauna, steam room, or hot tub. Breakfast is not included and extremely expensive. Entertainment options in the room were limited, and we couldn’t get the room cool enough. A maintenance person needed to come into our room at 9:30 pm when we had the lights off because the room above us had issues with their water. When I relayed these issues to the front desk in the morning, the response was underwhelming. If you’re specifically looking for someplace in this exact location and you’re not particularly concerned with value, then I might recommend it. But if you have broader options, I would go someplace else. My wife and I were locals looking for an upscale stay-cation. Next time we’ll look elsewhere.

My family and I stayed at Salamander DC for one night on Saturday, July 18, and left feeling that the experience fell far short of what the hotel charges. At this price point, we expected attentive service, reliable basics, and a polished experience throughout the stay. Instead, we encountered a series of small but telling service failures that made the hotel feel poorly managed and not worth the rate. The issues began as soon as we arrived in our room. Both the body wash and conditioner dispensers were empty, which should have been caught before check-in. We also needed a toothbrush and called down to request one, but after waiting more than half an hour with no delivery, we had to call repeatedly to follow up. These are simple amenities and requests, but the lack of follow-through was frustrating after a long day of travel and set an unfortunate tone for the stay. Dinner at the hotel bar was another disappointment. The prices were high, but the quality did not match: my club sandwich arrived soggy and cold despite its premium price tag. In addition, a friend who joined us had their meal mixed up, resulting in a long delay while the issue was resolved. Mistakes can happen, but the food quality and the handling of the error did not feel consistent with a luxury hotel. Checkout reinforced the impression that guest service was not being managed with much care. The bellman was surly and unfriendly, and the situation in front of the hotel, with cabs and Ubers arriving and departing, was chaotic and appeared unmanaged. Rather than ending the stay smoothly, it made departure unnecessarily stressful. Overall, the stay did not deliver the service, hospitality, or attention to detail that the price suggests. DC has many hotels at a similar rate, and based on this experience, I would strongly consider alternatives that are more consistent and better equipped to provide the level of service guests should reasonably expect.

I recently stayed at the Salamander Washington DC and I can't say enough positive things about the care I received while recovering from surgery. Gonzalo, the front desk manager, went above and beyond from the moment we spoke. He promptly secured a refrigerator for my room and personally checked in to make sure I had everything I needed to be comfortable during my recovery. His kindness and genuine well wishes meant more than he knows. The food was exceptional, nourishing, beautifully prepared, and truly healing during my recovery. The rest of the staff was equally attentive and thoughtful at every turn. This is a hotel that truly lives its values. Five-star luxury is one thing, but the Salamander delivers it with a genuinely human touch.

I'm reviewing the afternoon tea. This was a fantastic experience! I really appreciate the commitment to attentive service and adherence to meeting my dietary restrictions. They also gave me sparkling apple cider instead of champagne because I don’t drink alcohol. They modified some of the food options to ensure that I didn't get any meat and gave us two separate stands so there wasn't any cross-contamination. The food was better than I expected. I enjoyed the smoked salmon and the tart. All the desserts were good, but the cake they gave me for my birthday was the best. Decadent and rich! The teas were flavorful and refreshing. I enjoyed the black currant tea the most. The scone was the most disappointing item because it was very dry. Yuck.

?We stayed here for our anniversary and had a wonderful time! Our room was incredibly spacious, clean, and offered a beautiful view of the river. I especially loved the bathroom, which featured gorgeous marble finishes and a large bathtub. A huge thank you to Gonzalo and the front desk staff, who were so welcoming and accommodating. We also visited the spa and really enjoyed our treatments, though we were a bit surprised to find there is no co-ed area. Overall, a great stay!

Outstanding hospitality, Bravo to Austin at reception for a wonderful welcome, above & beyond service. The room was very clean & beautiful, in room dining was delightful. We enjoyed a waterfront view, housekeeping was exceptionally accommodating special requests. 5 stars PLUS!

Very attentive service staff. High quality rooms and amenities. The gym is above average for a hotel and I really appreciated the cool towels provided. In room dining was decent. Would recommend this hotel to anyone. A lot of construction around it right now but I was not disturbed by it in any way.

I travel a lot and normally don’t write harsh reviews. But this one deserves it. This review is for Owners/Shareholders of the Hotel to know how the management is running the hotel. We had to wait for 45 mins in the morning for regular Buffet Breakfast. Would you believe it? I talked to other guests waiting too. Everyone was annoyed. Arguing with the staff. You can make excuses about Memorial Day weekend, but it’s your problem. Book less people or make arrangements. I ordered some coffee creamer at the room. Had to call them a few times and took another hour before they came. I had a late guaranteed checkout of 4pm (Fine Hotel and Resort Amex Program) and at checkin it was confirmed. I was checked out at 12:20pm in the middle of my stay. I went to frondesk and they said they don’t know how it happened and they checked me back in. All in all a big mess. You come to a good hotel to relax and expect zero frowns on your forehead. This visit was opposite of that. Management is running this hotel down. Owners/Shareholders should know about it. I don’t have any complaints about the employees who were all very nice and trying their best.