Had a great stay this past weekend. Its a very walkable location. Many restaurants super close. My check in was easy, the room was clean. Beds were comfy. They sent a text to check how things were going in the middle of my stay and quickly assisted with the minor thing I needed help with. Check out, no issue. No billing problems. Thank you for nice weekend!!

I have been a Hilton Diamond member for years and am usually pleased with my trips. This Hampton Inn though was very disappointing, especially given the $320.00 per night price, not including $49.00 a night parking fee. I had checked in online and picked my room only to arrive and find it wasn't ready. They assigned me another room which had a beautiful view of dumpster alley. After 7 hours on the road we walked into an 82 degree room, no toilet paper (lucky there was a box of Kleenex), and a clogged sink. There were no other rooms avaiable so we just left to let the room cool down and give maintenance a chance to unclog the sink. And the bathroom door would only open a little over halfway due to the floor tile being warped. Day two I go to the elevator for a breakfast run and a huge cock roach is crawling on the elevator door. I sit down after breakfast to read and study at the desk, only to find out the desk lamp doesn't work. So I am now waiting for the second repair visit in as many days. When I finally have light and sit at the desk to study I feel something crawling on me. I discovered we were sharing the room with a colony of ants! Later that day my daughter is using the bathroom and screams because a giant roach is crawling up her leg. At least we had afternoon entertainment each evening watching a dozen rats the size of chihuahua's hunt for their dinner in the dumpsters. I have stayed at Motel 6's that were cleaner and had fewer insects and rodents At nearly $400.00 a night with parking expect to leave very disappointed!!

The hotel itself was very clean and well-maintained, which I truly appreciated. However, my experience with the staff was extremely disappointing. Several team members came across as unfriendly and unprofessional, and the valet staff in particular displayed poor behavior. I stay at Hilton properties approximately 15–20 nights per year, and this was by far the worst service I have encountered. I would strongly encourage management to focus on improving staff attitude, professionalism, and customer service at this location. Overall, while the property is nice, the level of service did not meet expectations and left a negative impression.

Overall, pretty good hotel in a good location. Staff definitely could be a little nicer. Can’t even get a phone call in without being on hold for 30 minutes. Lots of attitude and poor customer service. The breakfast was mediocre at best, . The hotel is very clean and it’s in a really great location with a great view though.

Stayed here in February 2026. Unfortunately very unfriendly front desk. No thoughtfulness about people/tourists not speaking perfectly English. One of the gentlemen (older guy with glasses) was very disrespectful and did not even look at us while mumbleing something into his mask. When we politely asked him to repeat what he said, he was annoyed. We know understand the other reviews. It seems not be the first time, people complain about this particular "gentlemen".

Very good location for Convention Center events. I appreciated a good breakfast selection in the morning. One complaint is that the room doors do not reach the floor and there is a LOT of hallway noise that comes in because of it. Just people walking by having a conversation sounds like it is taking place in the entryway. It's especially annoying late at night when drunks are returning to their rooms and louder than usual down the length of the hallway.

Mr. Mike at the Hampton Inn truly went above and beyond during our stay. From the moment we arrived, he made us feel welcomed, valued, and cared for. He was professional, friendly, and always willing to help with a smile. His exceptional customer service made our experience unforgettable. Thank you, Mr. Mike, for making our stay so special—we will definitely be back!

The positive aspects of this hotel were unfortunately overshadowed by a very negative experience with the front desk. I rarely write complaints, but the way my partner and I were treated was pretty upsetting. John, in particular, was extremely rude. At check in, which was our very first interaction with the hotel, a member of our party needed to use the restroom and was abruptly told that the bathroom was not for public use. When we explained that he was with us, John responded sharply and dismissively. I initially brushed it off, assuming he may have just been having a bad day. Unfortunately, the behavior continued. While checking out this morning, I stepped outside to load my bags into an Uber and having checked out, I no longer had my key card. When I approached the door, John waved his hand at me in a rude and dismissive manner, forcing me to explain that I had already checked out. I have stayed at many Hilton properties and have always had positive experiences, which made this stay especially disappointing.

The person who checked us in was really great. The room was decent. The continental breakfast was good. The location is great. Overall I'd consider staying again. The reason for three stars really came down to a super noisy heater, a slow drain in the tub that made it really disgusting to take a shower, the valet was pretty expensive, and they returned my car smelling like they had sat in there for hours farting. I had to febreze it a few times to get the smell out, and it smelled so bad the entire two hour trip home. So if you stay here, it's good if you don't have to valet, and make sure you test out the shower when you get in the room to make sure it drains properly.

Personally,the location here is very good.You're within walking distance of a delicious Chinatown, metro and buses easily take you to almost all the attractions you want to visit—a far superior experience compared to my previous stop in New York. If you're traveling with children and want easy access to all the museums, this is the perfect choice. The breakfast experience was excellent; they offer free breakfast and constantly replenish the food selection. It's best to arrive before 9:30 am to avoid crowds. There's a reminder in the room that they'll clean the room the next day, which I found reasonable. I suggest you to bring your own toothbrush, toothpaste, and slippers. The valet parking experience was also better than in New York. I was overcharged for parking in New York, but here their pricing is reasonable. There's no difference in price between large and small cars; it's $50 for 24 hours, plus a $9 daily tax, and you can use the car anytime. This hotel perfectly concluded our winter trip. I have to say, there were so many museums; we'll definitely come back.