Frank checked us out today, Oct 12, and helped us split the bill between two credit cards to maximize the cards' benefits. Excellent and quick customer service! Room was comfortable, no real issues with its layout or amenities. Service from all other staff was quite nice as well. Bellman, Bellhop, Front Desk staff, Bartender and Servers were all friendly beyond just "being courteous". Overall assessment - 5 stars

Frank was truly incredible. Every time I stay here, he makes the check-in process extremely easy and fast. He is pleasant, professional, and consistently goes above and beyond to make my stay exceptional. From the moment I stepped into the hotel, the whole experience was smooth and welcoming, and Frank's service is always outstanding. You can tell he genuinely values the guest experience and takes real pride in his work. His warm attitude, attention to detail, and willingness to help made me feel like a valued guest rather than just another reservation. He anticipated my needs before I even had to ask, answered every question with patience and a smile, and made sure everything was in order before I headed to my room. Customer service like this is rare, and it is a big part of why I keep coming back. I would happily recommend this hotel to anyone, and Frank is a wonderful asset to the team.

Frank was absolutely wonderful and made our check-in experience so easy and welcoming. From the moment we arrived, he was friendly, professional, and incredibly helpful. He took the time to make sure we had everything we needed, explained everything clearly, and made us feel comfortable right away. You can tell that Frank genuinely cares about the guests and their experience. He was attentive without being overbearing, and he made the whole process smooth and stress-free. His hospitality really stood out and was a great way to start our stay. We truly appreciated his kindness, professionalism, and attention to detail. Frank was a pleasure to interact with, and we would definitely recommend him to anyone staying here. With regards Friends from philly!

Frank was truly exceptional and deserves the highest praise! From the moment my boyfriend and I arrived, he went above and beyond to make our check-in experience smooth, welcoming, and stress-free. His professionalism, kindness, and genuine care immediately stood out. What impressed us most was that Frank didn’t simply assist us during check-in and move on, he took the time to personally check back in with us afterward to make sure we were doing well, comfortable, and had everything we needed. That level of attentiveness and thoughtfulness is rare and made us feel genuinely valued as guests. Frank provided the kind of outstanding customer service that leaves a lasting impression. He was incredibly personable, attentive, and accommodating, and it was clear that he takes great pride in making sure guests have a wonderful experience. His hospitality truly exceeded our expectations, and he made our arrival feel special. Frank is an absolute asset to your team, and I hope his exceptional service is recognized. Employees like him are the reason guests remember a stay for all the right reasons. We are incredibly grateful for everything he did and would gladly return knowing we would receive the same level of care and hospitality. Frank was simply amazing!

Tesfa was Fast, Friendly and Efficient! He spoke with my kids and made them feel special! Thank you for the hot cocoa! My son said you were really nice! Keep up the great work! Excellent breakfast! Mesebu greeted us with a friendly smile and went above and beyond suggesting restaurants for the kids. Thank you for the cold water bottles and recommendations! Great customer service all around.

We had a great stay! The air conditioner in our first room was making a lot of noise, but the staff was very accommodating and quickly moved us to another room. The new room was clean, comfortable, and much better. A special thank-you to Frank, who was extremely kind, helpful, and welcoming throughout our stay. We truly appreciated the excellent customer service and would definitely stay here again!

We did an impromptu stay here on our long road trip. The proximity to the White House is amazing and there are so many nearby attractions. We heard live music and had some wonderful drinks in their bar. The lady that runs the breakfast coffee lobby shop was so sweet and helpful. The HR Manager gave us a private behind the scenes tour and goodies to our girls. The bellmen and valet were on it and so great. Checking in we were taken care of by the front of house staff and the employees were so pleasant. The beds were incredible and our Dalmatian loved the hotel and grounds as well. Highly recommend and will be back.

I had a very mixed experience at this hotel. Our first check-in experience was very disappointing. We arrived early, and the first thing the older front desk staff member said was, “You’re so early. Check-in is at 4 pm.” As Hilton Honors Gold members, we expected at least a welcoming check-in and a brief explanation of the hotel’s benefits. Instead, no benefits were explained at all. When we asked twice about the daily $15 Lyft credit, she simply replied, “Room charge,” and dismissed us without answering the question. We left the front desk confused and had to come back later to figure everything out ourselves. Later, we were helped by a younger front desk staff member, and the experience was completely different. She greeted us with a genuine smile, patiently explained every benefit included with our stay, answered all of our questions, and even wrote everything down on paper so we wouldn’t get confused. She turned a frustrating experience into a positive one. The difference between the two front desk experiences was like night and day. I sincerely appreciate the younger staff member for her professionalism, patience, and kindness. I hope the hotel recognizes employees like her and ensures that every guest receives the same level of service from the moment they check in.

I would like to recognise the outstanding service I received from the hotel receptionist Frank, during my stay. From the moment I arrived, he was warm, professional, and genuinely helpful, making me feel welcome and valued. His positive attitude, attention to detail, and willingness to go above and beyond made my experience exceptional. He is a great ambassador for Hilton Hotels & Resorts and truly represents the company’s commitment to outstanding hospitality and customer service. Thank you for providing such an excellent experience and for making my stay so enjoyable. My Favourite hotel In DC.

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