I recently stayed at this hotel for a business trip and unfortunately had a disappointing experience with customer service. Upon check-in, Jessica at the front desk appeared visibly unfriendly and was frowning throughout the interaction. There was no warm welcome, and she did not go over any of the hotel amenities, or available discounts and perks that I know I was entitled to during my stay. As someone traveling for work, that information is important and would have been helpful. I also dined at the hotel restaurant LobbiBar and ordered the French Dip. It arrived filled with what look old, and overly burnt meat. It was completely inedible. I’ve attached a photo for reference. It was extremely disappointing, especially after a long day of travel. I made my server aware and was brought out another sandwich which I ended up taking to go as my colleagues were now nearly done with their meals. The unfortunate part is that the hotel room itself was actually very nice, clean, spacious, and comfortable. Housekeeping clearly does a great job, which makes the lack of front desk hospitality and poor food quality even more disappointing. I hope management addresses the customer service at the front desk and the restaurant quality, as this property has potential but needs improvement in guest experience.

I have just called the hotel pertaining to questions regarding the parking situation/breakfast/early check-in etc since this is the first time I am planning to stay. I was lucky enough to talk to the front desk staff named Virginia who has been so helpful in explaining all the details and it's been a pleasure talking to her. Being a Globalist, I almost call the hotels I am planning to stay before to get a gist of the hospitality from the front desk staff and this is the best response I ever had even before staying so this really deserves a good review for the excellent help from Virginia. I hope my stay will be as good as the conversation.

Our stay at Hyatt Regency Crystal City was wonderful. The hotel is quiet, clean, and conveniently close to Reagan National Airport, with an easy shuttle and nearby access to the metro and walking paths. The staff were exceptionally friendly and welcoming, from the shuttle drivers to the bartenders—special thanks to Beza and Virginia for making our stay memorable. Rooms were comfortable, though softer sheets would be a nice touch, and the Wi-Fi worked perfectly. Perfect for families traveling through the area, and we would definitely return!

Status recognition was a really nice surprise and definitely made my stay more enjoyable. Virginia’s service stood out in the best way, she was warm, friendly, and professional, and made everything feel genuinely welcoming. The airport shuttle running every 20 minutes was also very convenient and easy to use.

I really love this hotel. Everybody from the time you arrive at the airport and the shuttle driver picks you up untill the time you leave are very hospitable. Very nice toiletries and quiet rooms. Beza, The nighttime bartender is very sweet. She is very welcoming and makes a great martini. I highly suggest the crabcake appetizer and the coleslaw to accompany it as a side. The only thing I can find to improve this hotel is maybe softer sheet as they seemed a bit stiff. The Wi-Fi is great and the location is just a couple minutes from Reagan airport. You are not too far away from the metro station and if you need to get out and have a run, you are steps away from the George Washington Parkway.

I was truly shocked to see that the stand up shower didn't have 2 doors to close. There was only 1 door unless you get a room with an actual bathtub. This is an older hotel. The bathrooms aren't large or spacious at all. Toilets sits very low also.

The Hyatt Regency Crystal City is a comfortable, modern hotel located a very convenient 3-minute drive from Reagan National Airport. Complementary pickup from/to the airport by the hotel is frequent. Restaurant, bar/lounge, and meeting facilities are available. The main two features of this hotel are the ease of getting to/from DCA airport at a very reasonable price. There is a McDonalds just across the street. The nearest Metro stop is either back to the airport, or the Crystal City Metro stop about a 15-minute walk. The rooms are spacious, welcoming, and well attended to. The WiFi is complementary and robust. Rooms have desk, sitting chair, safe, and refrigerator. Lovely hotel. I very much enjoyed my stay.

Great hotel! Service in all departments are great! Marcos deserves a raise, he’s a very kind housekeeper and helped us throughout our stay. Food was good, a little pricy but overall tasted good at both restaurants inside the lobby. Room: a little tight but overall good views, clean, ands comfortable beds.

Spent two nights here with SHGTUS. The hotel in general, communal areas, guest rooms and even restrooms were immaculate. Virginia at check in was super friendly and helpful and all the staff i encountered from bar staff to shuttle driver had smiles and pleasant demeanors. Cant wait to stay again. If in the area I highly recommend.

The Hyatt Regency Crystal City is an excellent hotel in a great location, clean, with a good variety of food options in the area. The staff is exceptional, very knowledgeable, welcoming, and helpful. Truly stellar service, and it makes the times we've stayed here a wonderful and memorable experience. The hotel is near all the major attractions, but still very peaceful to walk around and explore. Highly recommend them and looking forward to future stays with them.