Betty at the front desk earned our 5 star review for being very kind and ensuring we were accommodated as diamond members. The suite we were upgraded to was truly beautiful with a spa like bathroom that was an escape of it's own. We love the Santal 33 bath products, the deep deep soaking tub, and the steam shower. All the little details from the lighting to the themed decor and custom furnishings are all high end and add to the elevated atmosphere. We chose a corner room on the app and it was large and quiet. We enjoyed the view of the metro station and train tracks and watching the different trains come and go. The noise was not a bother for our family and a high floor or courtyard side room would eliminate this issue all together if you are sensitive. I don't think it fair to see reviews hold common train traffic and their noises against the hotel. It's very apparent when booking that the hotel is conveniently located next to the NOMA metro station and right up the tracks from Union station. Be aware and book accordingly and you will still have a wonderful stay here. We have previously stayed in a balcony room with a view of the capital rotunda and enjoyed the views and having access to a simple outdoor space. The rooftop also has some of the best views from this area. We previously dined at LeClou and tried Marcus this occasion which has replaced it since our last stay. It's an upgrade from the prior and we found while the menu is costly, the quality, service and experience matched the price tag. The staff made us feel celebrated and the pastry chef presentation was phenomenal. We didn't use valet, but they are a 3rd party and didn't seem overly welcoming on the street. Parking is tricky in this area, so plan ahead or prepare to pay $70 for this service. The bell team was kind and while we didn't need their service they were present. You can walk to a lot of great restaurants and the market very easily here, but for tourists looking to have access to the bigger attractions you should be prepared to metro or have a 1 mile walk to be in the heart of the national mall action. Only negative was the gentleman working the front desk in the evening on Friday 3/6. He was not welcoming when we got keys and seemed to frustate multiple patrons with his lack of kindness and connection. It was my Birthday the following day which I mentioned when sharing gratitude for Betty and sharing my ID with him, and he didn't not acknowledge the occasion nor offer any kindness or warm welcome to the property as a loyal guest choosing to celebrate at his hotel. Very odd and the opposite of the tone set by other employees at the hotel, and it's a shame that he's impacting others experiences in a negative way at a wonderful property. Please fix your front doors ASAP and have a doorman on duty as other 5 star hotels do for when they act up. The handicap access was broken during our stay and it was very difficult for us coming and going as I am recoveing from a spinal surgery and my wife was pushing our toddler in a stroller. This seems like a simple thing to address and shouldn't be overlooked the way it was, especially for those guests with mobility scooters or wheelchairs who rely on the powered doors. We have stayed multiple times now and will absolutely be back.

Very good staff, beautiful ambiance, spacious clean and comfortable rooms. However, they should consider a different valet company, they weren’t the kindest. Hotel staff were superb, especially the front desk and bellhop. The bar upstairs called the Sly, has really good food and decent service but I did come on a holiday so timing was expected to be tight. It is located very closely to the train so expect some honking, & rail noises. Overall I loved my stay and I will be returning!!!!

The Morrow is a lovely hotel. Beautifully appointed, luxury feeling. But the special highlight goes to the staff. I fell ill during my stay and was stuck in my room for a day and a half, and the staff were nothing but accommodating and courteous and professional. Front desk, food, housekeeping, everyone was stellar. The only minimal downside is the proximity to the train tracks, so depending on your room you can hear trains at night (but nothing too bad, would not deter me from staying again).

I have had the most wonderful experience staying at The Morrow in Washington, D.C., and I truly want to express my deepest gratitude. From the moment I arrived, the staff made me feel welcomed, cared for, and completely at home. Everyone has been incredibly friendly, professional, and consistently went above and beyond for me during my stay. I especially want to thank Haneef, Bethlehem, Kaseem, and Eleanor. Each of you truly made a difference. Your kindness, attentiveness, and genuine care did not go unnoticed. Because of the exceptional service and warmth you showed me, I decided not to change my hotel stay. It was truly the staff that made all the difference. It is rare to find a place where people treat guests with such sincerity, patience, and heart. I am sincerely grateful for the experience and for the positive energy you all bring every day. Thank you for making my stay so memorable and comforting. I will always remember this experience because of you

Disappointing Stay, Not Up to Hilton Standards As a loyal Hilton guest, I was extremely disappointed with my recent stay at The Morrow DC. I had just stayed at the Conrad DC, which was a flawless 10/10 experience and reinforced my trust in Hilton’s reputation for luxury and comfort. Because The Morrow is a newer property with strong reviews, I expected a comparable experience. Unfortunately, that was not the case. During my stay, I was forced to switch rooms three times. The first room had an overwhelming odor, resembling feet and corn chips. The second room had a broken TV, which was especially frustrating since we planned to watch the game. The third room was finally acceptable, with no odor and a functioning TV, and the hotel provided a $100 credit as compensation. However, the issues continued. We ordered in-room dining to enjoy during the game, but the food arrived cold and without the requested condiments or utensils. The bed and pillows felt cheap and uncomfortable, causing us to sweat throughout the night. On top of that, constant noise from the nearby train and the air conditioning unit made it nearly impossible to sleep. This stay was not restful in any way. I left feeling more exhausted than when I arrived, which is the opposite of what I expect from a Hilton property. The glowing reviews of this hotel do not reflect the experience I had, and the quality fell far below Hilton’s usual standards. I hope management takes this feedback seriously and addresses the room quality, noise control, and service issues so future guests do not have a similar experience. As someone who has consistently enjoyed Hilton properties, I was truly disappointed by The Morrow DC and would hesitate to stay here again unless significant improvements are mad

We booked The Morrow through Amex Fine Hotels + Resorts expecting a luxury experience, but this stayed firmly in 3-star territory. The most alarming part of our stay was my mother-in-law getting trapped in a vestibule area between her room and the hallway. It took over 30 minutes to free her, finally using a crowbar, while the front desk staff showed zero urgency. Other major issues included: • Billing Errors: We were charged $150 for "oversized vehicle valet" despite not even having a car. They blamed a name mix-up with family, but only removed it after we caught it while reviewing the folio. • Maintenance: Our key cards failed repeatedly; we had to diagnose that the reader was dying before they finally sent engineering. Also, the "wave" accessible front doors don't work, and the shower took longer to heat up in the morning than I would expect in a modern building. • Cleanliness: Sink and shower drains were dirty upon arrival. • Noise: Right next to the tracks, which is expected for the location! But even for a city hotel, the soundproofing isn’t strong for a "luxury" property. The positives, though! The Le Labo 33 amenities are a nice touch, and the food at the restaurant was actually great (highly recommend the buffalo chicken nuggets). However, the service at the restaurant was slow. Also something that really rubbed me wrong was receiving a text from their mgmt number that promised a follow-up call never actually called. Friendly staff, but especially the evening/night staff had seemingly little desire to actually solve problems.

I had an extremely disappointing stay at this hotel. Not only was the room in poor condition, but I was also wrongfully charged after checkout. The bed was messed up and the pillow was damaged, yet instead of taking responsibility for the condition of their room, the hotel charged my card without proper explanation. I feel like I was taken advantage of. The room was not up to standard, customer service was unhelpful, and there was no effort to resolve the issue fairly. Charging guests for damaged items without clear proof or communication is unacceptable. I would not recommend this hotel to anyone. Save your money and stay somewhere that treats guests with honesty and respect. This situation has been extremely frustrating and unacceptable. In addition to the unresolved room issues, a staff member spoke to me in a disrespectful and insulting manner, which I find completely unprofessional. Since checkout, I have been placed in repeated phone tag, have not received any clear explanation for the unauthorized charge of $363.45, and the issue remains unresolved. At this point, it feels as though my concerns are being ignored and my money has been taken without justification.

To be clear, I didn’t book the hotel but visited my friend who stayed 3 /4 days here and I went to their New Year Eve masquerade event. Hotel - The lobby is spacious, beautiful sitting area. The room (my friend stayed) was massive with sitting area, very clean and lovely balcony. I paid 35$ for vallet.. 24hrs MCD is like 14 mins walk away. The NYE event - falls under ‘service rating’ cos it was lowkey a mess. 135$ (wen got discount for hotel guests) but for only unlimited cocktails and no good snacks. DJ forgot to do the countdown, so it was late. restricted views to the fireworks. We could have done it in the room. please do better for 2026 event.

I’d like to start by giving a huge shoutout to the front desk staff. They welcomed us warmly and upgraded our room right away. Special thanks to Haneef at the front desk for his constant smile during check-in and for thoroughly explaining everything about the facility. The rooms were very clean and spacious. Room service did an excellent job accommodating our requests for extra pillows, towels, and water. The on-site restaurant is a bit on the expensive side, but it offers a beautiful rooftop setting and is a great place to enjoy dinner. Overall, it was a wonderful experience, and I would definitely recommend this hotel to friends and family.

if you want to plan a birthday/staycation, this is the place! one, the service is wonderful, front desk staff is very sweet, always greets you, answers and helps with all requests! two, the rooms… GORGEOUS! i loved the cleanliness, we stayed in a premium king room, the bathroom is sooo pretty! and they use le labo everything! SO NICE!!!!! everything about the room was wonderful. three, even the people staying at the hotel were wonderful. every time you’d enter the elevator, always a hello and conversation. that might’ve been luck but it was very homey! overall, 10/10 experience, we’d definitely stay again. big shout out to rehana, i didn’t get the rest of the staffs names but lovely team, accommodating us was the cherry on the top. would love to come back againnn!