TLDR: horrific management, no hot water, construction mishap/lack of communication. I've never thought this about anywhere but do NOT stay here. The only redeeming factor about this place is one of the front desk folks overnight (Jose) who, despite management being entirely MIA was trying his hardest to help us out. I've never had an experience this terrible; issues listed chronologically below. Most egregious is #3. 1) I called them a week prior to ask about early check in and they said that whenever I come they'll see what they can do. No fees mentioned. When I got here on my check-in date I was told that they had rooms ready but that it was a $45 fee to do so. 2) When I got here I was handed a paper saying that they were going to shut off the hotel's water for at least 5 hours. This must've been a somewhat anticipated shutoff as they are under construction right now, so they should not have let people book rooms for the day. 3) After the water shutoff I got back to the hotel and tried to shower at least 7-8 hours after the shutoff was supposedly over and there was no hot water. I ran the water for 15 minutes without any chance in temperature and called the front desk/operator, which had maintenance come and check it out. - Maintenance came and said to let my water continue to run while they check on some things. An hour later there was no update so I called the front desk who informed me that they said it was a plumbing issue that they cannot fix overnight. - Was told that at least 5 other rooms were experiencing the same issue and asked if we could get moved to a different hotel for hot water +/- refunded - Front desk person (Jose) said that he would try his best to contact the manager but that there was no guarantee that they would respond at this hour and that he cannot make these calls himself - Management did not answer/respond and there is no management on site - Water stays cold, Jose literally went to other "dirty" rooms that were unoccupied to see if their showers were warmer and they were at best "lukewarm" but also not cleaned. Gave me the option just in case and said he'd keep trying but that he can't make the call on transferring hotels or refunds. 4) The heating in the room will shut off and the fan will just start blowing cold air despite still being on and switched onto the heating temperature after about 1.5-2h. Woke up freezing multiple times throughout the night. 5) No fridge, no microwave. Cobwebs in the corners of the rooms. Chair is peeling. Was given a small travel-size body lotion bottle that is clearly meant for single-person use (how many hotels used to have, not like the larger shampoo/body wash bottles they have now) but I got it half-used already.

This was a great choice and the staff were excellent. The room was very clean and comfortable. The rooms could used a bar fridge but otherwise we great. Bed was very comfortable. Parking was a little pricy but it was valley service and was very convenient. Room price was reasonable. I would stay here again.

HORRIBLE HOTEL AND SERVICE!! Seriously, do NOT waste your money here. We arrived in the evening after a long drive, expecting to relax in the deluxe suit king bed we had booked, but instead walked into a room that was extremely hot and humid we were literally sweating. The air conditioning was not working, the water faucet was not functioning properly, and there were dirty dishes left inside the dishwasher. The room overall felt unkempt and poorly maintained. We contacted the front desk, and a technician was sent up. He confirmed that the AC was not cooling and said it could not be fixed. He removed the air filter, which had about two inches of dust buildup, cleaned it after noticing we were watching, but that did not resolve the issue. His solution was to suggest cracking the window open, but there were construction trucks outside and the noise made that impossible. When we escalated the issue to the night manager, he brought a small portable fan and rudely told us that it was winter and the hotel only provides heating. This was shocking, as the booking clearly states that the rooms include air conditioning, which we paid for. When we asked whether another room with a working AC unit was available, we were essentially told to “take it or leave it,” and he walked away. We have stayed in many hotels and have never been treated with this level of hostility in the hospitality industry. The lack of professionalism and basic service was unacceptable. I would not recommend staying here. Edit: This is not an isolated incident. A quick scan of other reviews shows similar complaints about the AC and management response. Update: The next morning at 9 AM (Feb 12), we were woken up by extremely loud drilling from the floor above. When we called the front desk, we were told there was ongoing construction. There had been no notice prior to booking or at check-in that construction would be happening. A hotel should provide a quiet environment for proper rest, but this was the opposite experience. We requested to be moved to another room, and the morning front desk receptionist (female, I did not get her name) was accommodating and informed us they had another room on the same floor that was being cleaned. She said they would try to have it ready within the hour. I went down to speak with her directly and explained all the issues we had experienced — no functioning AC, kitchen sink faucet not working, TV remote not working, dishwasher bubbling continuously, an unclean room, and a scheduled water shutoff from 9 AM to 3 PM due to repairs (posted only at the front desk). We were eventually moved to a different room on the same floor. Although slightly smaller, it was noticeably cleaner and appeared more recently renovated, especially the bathroom and wallpaper. I thanked the receptionist for her help, as her professionalism and willingness to assist were in stark contrast to the night manager’s dismissive “take it or leave it” response the evening before.

Service and Cleanliness Do Not Match a 4-Star Standard I am writing this review out of genuine disappointment, particularly because this hotel represents itself as a 4-star property, a standard it did not meet during my stay. From arrival, the experience was unwelcoming. At check-in, there was no greeting or acknowledgment. The front desk associate appeared to be engaged in a personal conversation with a friend while completing the check-in process, which felt unprofessional and inattentive. The condition of the property raised immediate concerns. The elevator had a strong odor of marijuana, and common areas showed visible wear and lack of upkeep, including streaked and scratched walls and dirty ceilings. This created an overall impression of poor maintenance. The guest room was equally disappointing. The restroom was not properly cleaned and had an unpleasant odor. Several basic amenities expected at this level were missing, including travel-size toothpaste and a hair dryer. Additionally, the room telephone was not functional, making it impossible to contact the front desk for assistance. Taken together, the lack of cleanliness, missing amenities, non-functional equipment, and inattentive service reflect a gap between the hotel’s branding and the actual guest experience. These are fundamental issues that should be addressed if the hotel intends to uphold a 4-star designation. I hope management takes this feedback seriously, as the property has potential but requires significant improvement in cleanliness, maintenance, and service standards. Vallet parking: they charge me 60+18% plus a $34 destination fee, what in the world…

Friendly, intelligent reception staff, ready to help. The hotel is about 3 blocks up from the White House, and I walked safely. The room had everything you needed. Snow-white linen and towels, comfortable large beds, cleaning every day. At first, the lighting in the room seemed dim to me, but later I turned on numerous lamps and a floor lamp, and the brightness of the light became enough for me. An American breakfast is served in the hotel's restaurant, and the service is fast and pleasant. There is a shop with groceries and medicines nearby. In general, it is convenient and safe accommodation near the tourist boardwalk.

Our Stay in Washington was enhanced by residing at your facility. Easily accessible to all our activities… clean and comfortable with helpful caring staff. Disappointed not to have a restaurant on site, we are also used to access to a kettle in the room but grateful that staff gave us boiling water in our thermos. It is hoped the planned renovations will include improved lighting in the rooms as they were rather dark Will recommend your facility to our friends and family Kindest regards

Definitely not a 4 star hotel. Its old, the water was leaking from the shut off valve for the faucet. We stayed for a night during winter of Jan and there was no hot water in the shower. It was not even close to warm, even after calling the technician he said it would improve as we keep running but it never did and i feel bad for running water for 10-15 mins. They have a destination charge of around $35 which none of the hotel booking sites show. Its mandatory and i am not sure why they dont add it to the room charge itself. Totally AVOID THIS HOTEL.

This hotel is the best hotel I have ever stayed in. I choose Beacon every time I am in town! Its central location is wonderful for those looking to be in walking distance of the White House and monuments (not to mention countless restaurants, bars and attractions). They offer onsite, valet parking. The rooms are incredibly comfortable and they offer a full array of amenities which is stocked promptly. The staff are managed effectively by Tracy and Karen. All staff are extremely professional, kind, competent, and they genuinely care about customers having a positive experience. The staff will go above and beyond to do so. Finally, the 24/7 hour security is reliable and competent. I always feel very safe when I stay here. Last but not least, THE PRICE is astoundingly reasonable for what you get, given the aforementioned service and amenities. If you choose to stay here, you will not be disappointed. You will feel like you found a hidden gem compared to larger corporate hotels that are overpriced and less personalized. At least I know I do. Enjoy your stay in DC!

Smells like cigarette smoke. They had construction going on while we were there so they shut off the water for part of the visit and we woke up to hammering noises. We were given notice about the water being shut off the night before but that was it. The bathroom sink faucet spun all the way around so it was really hard to get a good temperature on it. The Shower hot water didn’t work the first night before they even shut the water off. They charge resort fees if you book through 3rd party, they don’t return the deposit unless you call and ask about it, they’re rude on the phone about getting the deposit back. As a side note- resort fees for what? We have to pay for the parking separate and everything else are normal things most hotels have.

As a previous hotel operation's manager, I originally, booked this hotel mainly for the location and the price for my 3-day Birthday trip in DC. I was pleasantly surprised at what a great find this stay was! I highly recommend this hotel!!! The King bedroom was so spacious, above average and clean with a great view! Housekeeping was such a delight and had our room tidy every day, (which is rarity with prolonged stays at most hotels.) The shower's water pressure was perfect and heated up quickly! The staff was superb and so graciously welcoming. Valet parking was fast and curtious! I can not hold back on how much I loved this beautiful hotel deep in the heart of historic DC. I do want to mention the valet parking for our rental vehicle seemed pricey but it was worth it to be independently mobile around the city.