Disappointing experience. Booked for 4 nights, for a work trip that involved some work in the room and on call time. The TV didn't work for the first 3 days, and the toilet ran the entire time I was there, making it hard to sleep. Staff was polite, but in the room for 90 minutes trying to fix the problems unsuccessfully, as they would stop the toilet from running, but not fixing the root problem that caused it to run immediately after it was flushed. After 2 days I asked for a new room, which they could not do because they were booked, so they offered me a dining credit. I called for room service the next morning to confirm the credit was there and ordered breakfast. They of course still billed my credit card and did not provide the promised credit. I ended up leaving a day early from my stay so I could go home a get a good nights sleep. Multiple phone calls and lots of time on hold, no manager on duty, still haven't reversed the charges. I wouldn't stay again.

So I’m rating it a two because everyone was very nice and the room was very clean. But there’s definitely a lack of communication within the hotel. When we got there I explained we had a spa package and they told me to make an appointment quickly because they’d be booked up. I wasn’t aware I had to call the spa separately so I think that clarity would be important. My partner and I are both sober and ordered mocktails at the whiskey bar and I was served a drink with tequila in it. I’m in recovery so you could imagine how that made me feel. I then spoke to the GM about getting a meal or two off my bill and that didn’t happen, the bill states all of the meals even though I was promised otherwise. Then with the spa package we had a 3pm checkout, the personal at the front wasn’t aware of this but then we had it sorted out that we’d check out at 3. Between 12-2 at least 3 people came into our room because they weren’t told about the late check out. The food was good at the restaurants but the fact I was served alcohol was beyond upsetting and no one knew about the spa package was frustrating.

My family of 4 enjoyed the hotel very much - it is just beautiful inside. It was a great location, and they had a storage area for our bikes. The staff members were very pleasant and accommodating to our needs. The room was clean and nicely decorated - we had a balcony that overlooked the courtyard. It was odd that they did not have trash bags in the trash cans, but we made do. It would have been nice to have some space in the mini-fridge for our own stuff as well. It was stocked with drinks. We took out a few to use the space and put them back in when we left. The bed was comfortable. We used the pull-out bed, but we had to call down for linens first. Otherwise, it was wonderful. The pool and fitness center are in the basement. The pool is a saltwater pool kept at 80 degrees F. The sauna and hot tub were nice to relax in. It closes at 9pm, and I would have liked for that to have been a bit later (10 or 11pm?). Overall - I highly recommend this hotel! We enjoyed our stay very much.

What a perfect location. Nice walk to the area dinner and breakfast. Don’t ask where we went to eat you got options. Room was so comfortable and the shower was nice. Yes I am grown and came in late. The curtain to keep the light out was a welcome addition to allow me to sleep in. The check in lady was so nice and give me active ideas. I sorry I did get her name but Bryan at check out was also polite and nice hold bags until we ate breakfast. Oh check out the roof top. We sit in the lobby but the roof was a nice filled with men active.

I loved staying at the Watergate. Every staff member was immediately friendly, welcoming, and asked if there was anything they could help with or do for us. We got so many helpful suggestions from the staff to help make our trip easier while moving around DC for a few days. We were allowed an early check in the day we arrived. On the day we left, we were not due to be at the airport for almost 6 hours after check out and we wanted to go to a museum during that time, so the staff were kind enough to hold our luggage in a secure area at concierge after we checked out, so that we did not have to drag all of that around with us to the museum. The hotel is clean and beautiful. The spa is calming, clean and the pool area is clean and there was no crowding. We had no issues with noise coming from other guests and no interruptions during the night. The restaurant is very pretty, the food is amazing, and the staff remembers your name, even if you are only there for a few days. (I loved George, he was one of the first encounters we had from staff and he was so nice). This is the best hotel I have stayed in around the DC area, probably the best anywhere and I'll be a return customer in the future.

This is by far the worst hotel I have ever stayed at. It is absolutely not worth the money. There was no hot water in the room at all. When I reported the issue, the front desk sent two technicians to my room at 11:30 PM. After checking the valves, they determined that the hot water valve was broken. The excuse I was given was unbelievable: they claimed that because many athletes stay at the hotel, many guests prefer to have only cold water. That explanation makes no sense. They managed a temporary fix for the broken valve, but the very next morning the water was freezing cold again. When I called the front desk, they had no explanation for why it hadn’t been properly fixed the night before. The Kingbird restaurant was just as disappointing. I ordered orange juice and was told 10 minutes later that they were out of orange juice. I then ordered a simple croissant, only to be told they were out of those as well. This was especially frustrating given how extremely limited the menu already is. In-room dining was another failure. I tried ordering through the QR code in the room, but when I called, my request was handled by an automated system that took my contact information, created a ticket, and told me I would hear back. No one ever called. After waiting 15 minutes, I had to call again and specifically ask to be transferred to a different extension just to reach a real person to place my order. There is no way this hotel deserves a 5-star rating. It is a 2-star hotel at best. Due to the repeated issues and complete lack of service, we checked out more than 26 hours early, and the hotel offered no compensation or sympathy whatsoever. Lack of hot water is a recurring issue at this hotel so the staff is simply immune to hearing the complaints and offers nothing to compensate for it. The staff showed little concern and there was no available management to address the ongoing service failures. Overall, a completely unacceptable experience and I would not recommend this hotel to anyone.

I truly loved my stay at the Watergate Hotel. The room was absolutely stunning — beautifully designed, spacious, and exceptionally clean. Every detail was thoughtfully arranged, which made the entire experience feel both luxurious and comfortable. The service was outstanding from start to finish. The staff was professional, attentive, and always ready to assist with anything needed. Their hospitality made my stay even more enjoyable. I highly recommend the Watergate Hotel to anyone looking for a refined and memorable experience. I look forward to staying there again.

Great hotel but little things to do add up. The rooms at the watergate are absolutely stunning, probably the best rooms I have ever stayed in. There is comfy robes, phenomenal shower, and great beds. The service is pretty good with valet, room service, and the staff being mostly accommodating to your request. I would like to say that some of the staff members are pretty rude and gave me an attitude for simple request like asking about pool open and closures times. The location is pretty good, about a 15 minute drive from the national mall and 10 minute drive to Georgetown. If I am in DC again, I would definitely stay at this resort.

We had a wonderful stay at The Watergate Hotel. The service was superb. Every single employee we came across was super nice and made sure our stay went well. The room wasn’t that big but it was clean. One tiny problem we had was that none of the plugs on one side of the bed worked. The pool was amazing and the hot tub and sauna were nice bonuses. Our first night, the hot tub was only lukewarm (basically the same temp as the pool), but it was warmer the second night. It’s within walking distance to a lot of restaurants and attractions. Would definitely stay here again.

My first time staying at the Watergate Hotel was a big success. The service, especially the valet and bell staff, was top notch. The rooms were spacious and had incredible views of the Potomac and the Washington monument. Downstairs bar has an excellent outdoor area to enjoy cigars. The indoor pool was a big hit with my son; his mom enjoyed the sauna and other spa options. Only drawback is that their breakfast options are awful. But there are tons of great breakfast spots right nearby. Lastly, the location is super convenient if you’re bringing a car. The daily parking rate was reasonable and you’re right off of Rock Creek Parkway. If you’re not bringing a car, it’s also nice because there are a ton of taxis available, which I think are a much better value in DC these days.