The hotel was nice, clean and quiet. The bartender could have been friendlier. He also didn't seem to know some of his drinks. The beds are small double beds. Not ideal for 4 people. Maybe kids. We ended up having to bring an air mattress due to the front desk advising we wouldn't be able to fit a rollaway in our room and could not accommodate. I wont go back due to the sleeping situation. This hotel has no queen beds. Not very accommodating for the money.

As a Hilton Diamond Member, I truly appreciate when a hotel makes you feel valued, recognized, and genuinely welcomed. Grey provided exceptional customer service and went above and beyond to make me feel comfortable and appreciated. She even spoke Spanish with me when I was struggling to find the right words, which made a big difference and made me feel truly cared for. Her professionalism, warmth, patience, and genuine attention to the guest experience truly reflect the standards of Hilton hospitality. Thank you, Grey, for making my experience feel special and for reminding me what outstanding hospitality looks like!

During my recent visit, I did encounter a newer staff member who came across as somewhat dismissive toward other guests, If I remember her name was Pola or Paula. Which was disappointing to see. That said, Grey and Trey were, as always, exceptionally polite, professional, and welcoming. Their customer service truly makes a difference and creates a positive experience for guests. These are the types of employees who make you feel valued and genuinely welcomed at the hotel. I hope the hotel continues to recognize and hire people who demonstrate this level of professionalism and hospitality.

Nice hotel. Friendly staff. Everything could be in walking distance. Depending on what you want to do. Transit & trollies within steps. Food is good. I wouldn't hesitate in going back there....

Great atmosphere, excellent location on Old King & Diagonal, 5 minute walk to Trlleus, buses, metro (subway), an Amtrak stop. Wonderful stroll to the Potomac river. Quaint shops and good in/outdoor restaurants. LOVED the location 30 min to capital, 20 min to DC airport. Excellent location!

DO NOT RECOMMEND. I made a reservation through a long-term parking service to utilize Hilton Old Town Alexandria for my long-term parking while I was out of town. When I arrived the morning of my travel and checked in with the front-desk, the employee told me “I could check if the lot was full” implying that it might be full. I asked her if the lot was actually full or might be? She said it was completely full- I asked her how could the lot be full if I made a reservation in advance and had already prepaid? She kept dismissing my question and directing me to contact the company I booked through. Her customer service was abysmal. As a result, I had to pay out of pocket for another parking reservation at the last minute and almost missed my flight. Interestingly enough, the other hotel I ended up booking with said their booking availability closes when there are no more spots. Hilton Old Town needs to rectify this issue as it is a shady business practice to continue allowing people to book and pay for services they will not be receiving. Needless to say, incredibly unprofessional and misleading.

????? Wonderful stay! The hotel was very clean, comfortable, and well-maintained. The location was perfect, with plenty of shopping and great restaurants just steps away. The staff was friendly and welcoming, making the experience even better. I would definitely stay here again!

I came to visit the Hilton hotel and decided to stop by the Starbucks that’s located inside of the hotel. Typically I don’t really go to Starbucks often so I’m fairly new to the menu, however Chanell was very helpful with her knowledge on the variety of drinks and treats that Starbucks has. The customer service Chanell provided as well as the drink was excellent and she definitely made this experience one to member.

We stayed there in April for a DC tourist visit. This is a great location, as you are right across the street from the Metro station, and at the end of the Old Town Alexandria free trolley line. The area is extremely walkable and feels quite safe even in the late evening. The service was excellent, including the front desk staff who were very helpful about accepting pickup & drop off of our rental mobility scooters. The building was handsomely furnished and clean, the staff friendly. Our room was also clean, roomy and comfortable. There was room for us to park two mobility scooters inside and still navigate the room easily. The bathroom tub was so well laid out, with the extra self on the side, that I'm posting a picture here. Hot water was plentiful and the water pressure good. The only complaint I would make is the that the two trash bins in the room were itty-bitty-- perhaps 1 gallon size. Note that the rooms come with a fridge but no microwave. There were enough electrical plugs for four people, their devices, and two mobility scooters. For mobility device users, be aware that the only exit to street that isn't steps-only is out onto the passage to parking, but this wasn't a serious issue for us. Parking is an extra charge (rather hefty!) but there is elevator access from parking right into the hotel, as long as you have your key. We were very pleased with the whole experience. This is not a hotel we could afford to use regularly, but it was well worth the cost. (P.s. we did not eat in the hotel, but there's a cute and delicious diner half a block down the street that was reasonably priced.)

Stayed at the Hilton for the week for a conference. The rooms were clean, staff was friendly and accommodating. Fatiha greeted me and Mede my check in and checkout very smooth and quick. She was very friendly, asked if I needed anything, and was very helpful with questions regarding the hotel as well as the area. Highly recommend the hotel