They had bedbugs in a $ 600-per-night room. I talked to the staff, who said they would check, but the next night the bedbugs were still there. I got rashes on my back, and the whole experience was harrowing. The utensils in my suite had mold on them, as if they hadn't been washed or dried properly. They handed me an OYO lotion, which is one of the cheapest motel brands from India - why would your staff do that? And now the classic - They deny I ever stayed with them in the response - Man up guys

AKA White House was a great experience The staff were all very nice and attentive The room was so spacious and livable and comfortable The huge window taking up the full area of the front part of the room was amazing I don’t remember all the names of the people who helped us in many ways but I can mention a few like Sergio , Henry, Steve I don’t remember the maintenance guys name but everyone there was great ? Thank you all We got to stay in two different rooms 7th floor nice room and then 10 th floor loved it The terrace was nice I enjoyed being up there especially for the fireworks on the last day of the Washington memorial 25O celebration

My wife and I traveled here for short vacation and were warmly welcomed by your staff. They were all very accommodating and helpful. It was such a relaxing atmosphere in the lobby/lounge rooms, and our suite very large, comfortable and clean. Also enjoyed the peace and quiet we had in the mornings if we wanted to sleep in. We would definitely recommend AKA White House to our friends

Exceptional stay from start to finish. The service was truly top-tier, professional, attentive, and consistent. The property is immaculate, well-appointed, and perfectly located. Quality and comfort were evident in every detail. I would absolutely stay here again and highly recommend it.

Great hotel, ideally located. The staff is kindly, friendly and helpful. The room and the common spaces were perfectly clean. Our stay there was great and I highly recommend this hotel.

Sergio is an amazing receptionist! His customer service is top notch; He greeted every single person that entered the building. He was very patient and polite while handling multiple guests and tasks at a time. Sergio is very professional and his service is appreciated!

We stayed here because it offered two bedrooms and an amazing terrace that our grandchildren enjoyed. The rooms were good and the space was large and open. The reason I’m giving a 3 is the following: upon arrival there is an overwhelming smell of propane in the lobby, the carpets are all old and dirty and need updating if not a solid shampoo, the hotel is old dated and needs updating and redecorating, the parking was challenging and difficult and expensive($60/day), everything had to be prepaid on arrival plus a $250 deposit. I love the AKA in Alexandria but because they don’t offer two bedrooms came to this one. The staff were very nice. It doesn’t operate like a typical hotel, there were no staff to help with luggage or parking. It was quiet which I appreciated. Please invest some money and update this hotel!

We were so impressed with our room biggest room we had while staying in America for 3 weeks. Staff were friendly and helpful, room was clean. And the price was excellent for what you get. Close to everything you need to do and see while in Washington DC

Here is a summary: 1. There is absolutely no amenity but one bar soup. Even the towels won't be replaced unless you call and request. 2. Your room will not be cleaned and the bed will not be made ever throughout your stay, but they charge $35 per night, in addition to what you paid already, no matter whatever website you booked with. 3. The heater is angled and the bed is located right where the heat will blow directly to your face, make it extremely dried 4. The horrible smell of marijuana the whole night. It started from 11pm to 12am. Lasted until 2am-ish. I spoke to the reception the next day at 7am, and the receptionist (whose name starts with M) aggressively deposed me for no reason that "why did you not report it last night," and said "we need to investigate whether it's true or not." and their eventual response to the horrible, suffocating smell of marijuana the whole night was attached hereto as photos. Why would I be treated like that when I have a right to demand a room change? 5. No hot water in the shower after 5 minutes. You better hurry. 6. No room clean service, while you are charged $35 per night, no matter how much you paid to your booking service website. This is extra. And their parking is $70 per night, which is also extra - very expensive even as a DC rate. 7. the whole place is not managed at all. It is dirty. Just see the photos I attached hereto at the trash can area in the elevator lobby. The photos were not taken on the same day but the trash around it were not cleaned for at least 24 hours. Filthy. Definitely not a family place. I would not recommend this place to anyone. The staff seems to acknowledge that the receptionist guy whose name starts with M has had troubles with guests in the past. If he is not happy with his job as a receptionist, he should look for another job soon. The management will argue in response to my post that I granted the duck-tape repair. No I did not. If I had a choice, I would prefer to move to another room, as "M" suggested he would do after he spoke to his supervisor and after the "investigation." That did not happen. They never figured out what the problem of the marijuana smell in the non-smoking facility and their response is duck-tape. No one ever called to confirm if we are okay after the duck-tape repair. This early morning when we check out, around 5:45am, there was no one. There were guests other than us and we were all puzzled because they assured us 24/7 receptionist available. So I know even if I wanted to report the marijuana smell at 3am, of course there won't be anyone. All guests including us waited for about 30 mins and left. We called the hotel's general number all along, which rang the phone at the reception, but of course there was no one to answer. Also, this place has a serious issue in the lobby with a bad odor of propane gas. It not only endangers the health of the guests, but your employees too, to a serious degree. In addition to the smell of propane gas, there was a smell of cresol - hospital disinfectant - all around the lobby area this morning when we left. I am glad we could escape from this nightmare place!

Checked in to our room in DC. When we getting ready to leave to eat we noticed that a blind in the living room was falling down and that there was a hole in the ceiling caused by a water leak. We told the front desk on our way out and he acted as if didn't know. He said that he would send up the maintenance guy. When we got back to the room the blind was up and hole still there. No mention of changing rooms or a discount of the obvious issue to stay in same suite. Check in April 3 and left April 6 room 1011. Under Anderson.