I booked this hotel for one night at about $140 through Trivago Deals. When I arrived, I discovered that valet parking was mandatory and cost more than $70, with no self-parking option available. That pushed the actual cost of the stay to well over $200 before other taxes and fees. The biggest issue for me was that this substantial mandatory parking charge was not made clear in the booking confirmation. Travelers driving into DC need to know this ahead of time because it dramatically changes the value of the room. A mandatory parking charge that costs roughly half the room rate should be prominently disclosed before booking.

I had such an amazing experience with Miss Maya at the front desk. She gave me a warm and genuine welcome from the moment I arrived. She was professional, friendly, and made the check-in process smooth and enjoyable. Her outstanding customer service and positive attitude made me feel truly valued as a guest. Maya is an excellent front desk agent, and her kindness, hospitality, and welcoming personality are a great asset to the hotel. Thank you, Maya, for making my stay so pleasant!

I had an amazing stay! The staff was incredibly friendly and the rooms were spacious and clean. The breakfast spread was delicious, making each morning a delight. Can't wait to return!

Overall, an above average experience. The property is similar to a typical new city Holiday Inn building, clean and well designed. The King room was nice and spacious. Seemed to be a few non-guests hanging around the front desk, vaping, which wasn't expected. Other guests may have a bigger problem with that. Good location to restaurants, monuments, and memorials.

Great affordable stay at Holiday Inn Express Washington DC! Clean rooms, friendly staff, and excellent value for money. What impressed me most was how quickly they refunded the security deposit — something most hotels in the US take days or even weeks to do. A small gesture that speaks volumes about how much they value their guests. Highly recommend!

I was very pleasantly surprised with this hotel! A friend and I stayed there over the weekend and were blown away by our view from the 14th floor. I am a IHG credit card holder and was impressed by the good bag provided at check in. Our room was top notch and very clean. The staff is helpful and friendly. I ate at the breakfast buffet and thought the food was pretty good. I highly recommend staying here, as it is just as nice as more expensive hotels, but at a fraction of the cost.

Difficult to give a high mark for this hotel. There’s a lot they do that are hit and misses. Their front desk people are fantastic. They are friendly, helpful, and courteous. Special shout out to Rachael. The housekeeper is diametrically opposite. My wife and I stayed there for 8 days. Housekeeping did not bother to clean the room 4 of those days. And that’s 2 days consecutive at a time EVEN when we notify and requested them to clean the room! There was one time my wife spoke to the housekeeper to clean the room while we step away for the day and she said yes. Seven hours later we came back to our room only to find no towels and an unkept room. We were on the 11th floor. The breakfast buffet is a big disappointment. Breakfast time was 6.30 to 9.30 on weekdays and 7 to 10 on weekend. Bread box is always empty. Yogurt is hardly refilled. It’s almost a guarantee there will be almost no food left half an hour before closing. No refill. No action from the staff. Just standing at a corner with her earpods glued to her ears. To top it off, the chef, Dion was condescending. I’m a Holiday Inn gold member. This property needs a lot of improving.

Room was fine and the staff was good. But, first we did not expect to getting a corner room for our 20th anniversary as requested but we were flat out lied to several times. Initially they said it’s possible but upon check-in one of the staff said it’s for handicap guests only but that was a lie. Then their Sundry was out of soft drinks and each day we were told they should be stocking it soon but that never happened over our five day stay. This was the same for laundry detergent. So again, more lies. Then we were told the laundry was free upon check-in, but that too was a lie. Now the onsite laundry room for this large hotel only has one washer and one dryer which stayed in use throughout both of our final two days. As a Platinum Elite member, I’ve stayed is smaller IHG hotels that had 4-5 machines. The onsite parking garage is expensive for being a hotel guest and not worth using it. It also fluctuates daily without ANY notice. If you’re unaware and you’re flying into DC, use ride share for your transport. I suggest Lyft. There are food options in walking distance but they are not worth writing home about. But we do suggest trying Golden Chick Chinese takeout (flyer in the lobby). Overall, I’d find it hard to recommend the hotel but then again I just might.

Rooms were OK but had not been vacuumed in a while. The drink machine was empty most of the time. The Inn has one washing machine/dryer for the entire Inn. Front desk rarely answered the phone. Ice machine on 3 floors only. Water pressure not that great. Since we were gone all day, the room served its purpose for a shower and bed. You have to carry your luggage to the room yourself. The breakfast is cerel. If you park in their garage and want to get something out of your car, it is an act of God to get that accomplished. The location is good, close to everything but I would not recommend staying here.

Attention to detail is what really makes a good hotel stay, unfortunately the management here has let that slide among their staff. A few things from a short 2-day stay: *Room was not made up after the first day, I called at 5 p.m. when I arrived back and instead of apologizing they kept trying to suggest I must have left the do not disturb sign on the door. *When I arrived there were FIVE decaf coffee pods and no regulars. I asked a staff member who was cleaning in the hall for a regular pod and she didn't give it to me until she looked herself in my room and took the decaf pods. The next day after housekeeping finally came I once again had only decaf! *The room is really really dark, there is only one light in the corner. There is a tiny desk lamp on the desk (which is literally only 12 inches wide, not enough to hold a laptop. The desk light is not bright enough to let you read! *Breakfast: For my entire stay they were out of both orange and apple juice, is there really no IHG hotel nearby they can replenish from? The pancake machine was also out of order (Far too common) The signature cinnamon roles were evident only from the sign, but there were none either day. The consistent breakfast is one reason I stay at HI Express. On the second day the staff member loudly interrupted a full breakfast room to give a speech about being nice to your neighbor. I didn't need to hear this. *Lobby offers free hot chocolate and coffee 24 hours but the hot chocolate was almost never stocked. *Twice when I called the front desk, no one answered. *No washcloths provided. This hotel really needs new management.