This hotel randomly added a $170 parking fee to our bill, even though we didn't have a car at all. I called to explain, and three days later no one had contacted us, yet they still charged the credit card. The experience at the hotel was also very unpleasant. On the first night, I found a bug crawling on my body and developed an allergic, itchy reaction. I called the concierge to request a room change and was put on "please hold" and then hung up on. This happened three times in a row, and the third time I said that if they didn't change my room, I would leave the hotel. The man who answered the phone rudely said "it's your choice." Throughout the entire ordeal with the bug, no apology and not a single question asked about the details. I was utterly disappointed. This hotel is too old and not clean — avoid at any cost.

This property has some positives and negatives. Location is great. I usually love a Westin for the comfortable bed, pillows, and linens. These seemed to be lacking at this location. I suspect it's because the hotel has become quite dated and is due for a refresh. The front desk and valet were very friendly and helpful. The breakfast service was slow, chaotic, and simply mismanaged. Staff appear to be poorly trained and overwhelmed every morning, even when it is not very crowded. Management appeared to be virtually non-existent with the excpetion of one morning out of four. If traveling for business, don't count on a quick breakfast. It often took up to 30 minutes simply to take out order and you must stop someone and ask for refills of coffee, if you even for the first fill. Worst breakfast service of any Marriott property that I have encountered.

Had a pleasant stay at The Westin. Our suite was huge, especially the bathroom. Staff were all excellent - especially the valet. They got our car in and out for us super quickly so we could get to where we were going. Very clean hotel, and comfortable. Two areas that could use improvement are that the rooms need some updating. One of our bathroom sinks was cracked, our door between the bedroom and living room didn’t close correctly, and there were bad scuff marks on the floors and doors in the bathroom. Also, there were a lot of escorts in the lobby. Every time we came in or out, we encountered them there or in the elevators. They weren’t causing a disturbance, but they were obvious.

Stayed here recently for a trip and had a fairly decent experience. Hotel was a bit tucked away, which was fine as far as not being in a super busy area. (There was a fair amount of tour/conferences going on at the property, so be aware of that.) Hotel staff were very nice as well from the front desk to the cleaning staff and the engineer that fixed my commode. Pros: Room was comfortable and reasonably spacious. There's 4 elevators so you'll be able to get around. They are key card access, which is ok if you feel "unsafe" in the area. Neighborhood is pretty quiet as well for being in a city. Cons: Room had some issues (toilet flush mechanicals broke, some of the furniture in the room had a nice layer of dust on it that I needed to clean off, and the towel hanger on the back of the bathroom door did a great job of dropping a towel on the floor no matter how you tried to hang it up) which I dealt with. TV in the room barely worked and seriously needed to be replaced. Food options are a bit limited, so unless you like hotel drinking you'll be going somewhere else to dine. Figuring out where to get a car service is a bit complicated with a hidden driveway that can easily be blocked by tour buses. Overall, depending on price, I think this hotel is a good option to stay in DC, esp. if you want to be in this part of the city.

This hotel is wonderful!! I pulled into the Valet and while I was not parking a vehicle the gentleman was so sweet to guide towards the Front Desk. I was acknowledged right away by Sierra!!! She was so phenomenal, she made me feel special and went above and beyond!! I called the Front Desk around midnight and Ky was so helpful with any questions I had. 100000/10! What a great place to spend my little getaway. Thank you so much!

Exceptional Service and a Perfect Room Rating: 4/5 Stars I recently spent a long weekend at the Westin Downtown DC, and it was an excellent experience overall. The absolute highlight of my stay was the front desk team. I was checked in by Ravi, who was incredibly professional and accommodating—he made the start of my trip seamless and welcoming. The Room: I was lucky enough to get a corner room, which I highly recommend. It offered a beautiful, serene view of the square and the nearby church. Despite being centrally located, it was a very quiet corner, which I truly appreciated for a restful night's sleep. Service & Housekeeping: The entire staff was professional, friendly, and went out of their way to help. After arriving exhausted and jet-lagged, I woke up at an odd hour and needed extra supplies. I ran into a member of the housekeeping team nearby; she was wonderful, quickly providing enough towels and toiletries to last the remainder of my three-day stay so I wouldn't be disturbed again. Amenities: The gym, while on the smaller side, was more than sufficient for a quick workout and was consistently kept very clean. Areas for Improvement: The only downside to my stay was a late-night visit to the bar. The service was just "so-so," and the food took quite a while to arrive. When it did, it was unfortunately lukewarm. Verdict: Despite the minor lapse in the bar service, the professionalism of the staff—especially Ravi—and the quality of the room made this a great stay. I would definitely return!

Decent hotel, less busy than the Westin next to the Conference Center where my associates stayed. Spacious suite showing some age with peeling wallpaper and dated furniture. Loud at night with the sounds of the atrium bar right outside the window/sliding glass doors. The thing that took another star off was the lack of understanding of how to apply a federal tax exemption certificate, used everywhere I’ve stayed on business for my not for profit company. Throughout numerous attempts, they would not accept the certificate and charged my business tax. Was in town for a conference with several associates, also with the same tax exemption certificate that their hotels had no problem applying. One of them being the Westin at the conference center. I will say that the bed and pillows were comfortable.

An impressive and memorable stay. The comfort, cleanliness, and service quality were all exceptional. The property was well organized and maintained, creating a stress-free and enjoyable experience. Everything worked perfectly, and the overall atmosphere made the stay truly pleasant.

I had a wonderful stay at the Westin Washington, D.C. City Center, and Barry and Iyana truly made the experience even better. Barry gave excellent recommendations and helped guide us in the right direction during the storm, which we really appreciated. His professionalism, friendliness, and local knowledge stood out. Iyana also went above and beyond to make sure we were comfortable and taken care of throughout our stay. Her kindness, attentiveness, and positive attitude made a big difference and did not go unnoticed. On top of that, the rooms were clean and comfortable, and the beds were especially comfy—perfect after a long day in the city. Overall, a great stay with outstanding service. Highly recommend, and special thanks to Barry and Iyana for their outstanding hospitality!

I was very disappointed with my stay at the Westin City Center DC and expected much more from a hotel that claims to be 4-star. We booked a King Room, which was extremely basic and honestly felt more like a 2-star hotel. The sheets had multiple visible stains, which was unacceptable and made the room feel unclean. While the location is great and the staff were generally polite, the overall experience was overshadowed by poor transparency and noise issues. At the time of booking, there was no mention that the lobby was under renovation. Only after the booking was confirmed did we receive an email about it. I immediately called to cancel, but the manager assured us there would be no dust or noise during our stay. That turned out to be completely untrue. Around 7:00 AM, there was loud construction noise—hammering and what sounded like wall demolition—that made it impossible to sleep. We called the front desk, and the noise stopped for about 30 minutes, only to start up again shortly after. Overall, this stay was very frustrating. Between the poor room condition, misleading information about renovations, and early morning construction noise, this hotel does not live up to the Westin name or a 4-star rating. I would not stay here again.