This hotel is really nice. The room was very clean and spacious. 4 of us stayed in the room and had plenty of room. The breakfast buffet was kind of terrible and we did not enjoy it at all. Parking was 25$ a day which is a lot in my opinion. Especially when it is pretty far outside of the city. The hotel is really close to the metro station. There is a grocery store on the bottom floor. There are really expensive foods and drinks on the 11th floor at the food trucks and bar. The TVs when you went from the parking garage to the hotels were so blaringly loud.

Amazing hotel! Room was gorgeous with a great view. Breakfast was amazing. Parking was so convenient with it right in the attached structure. Wegman’s right next door was a huge plus to grab snacks, drinks or even a meal. Highly recommend!

I am writing in response to the front-desk agent encouraging me to reach out to management about my awful experience. My sister and I stayed at your hotel for a weekend staycation to get some rest and catch up on some work. We were not able to accomplish either. Upon arriving at the hotel, we were told to park two hours in the retail garage and then move across the street to park. I have a medical condition that limits my ability to walk far. We found a parking space about 50 feet from the elevator door that was great for us; however we moved across the street as instructed. Upon check-in, I fired up my laptop to get some work done, but could not concentrate due to the loud music. I called downstairs and asked when the music would stop and was told 9p. Because of the noise, I could not take this time to rest nor could I work. I went to dinner at 8p thinking I could work at night. Upon arriving at the restaurant, which had many empty tables, we were met by the hostess. He could not find our reservations. We learned that we had mistakenly changed our reservation for that day to the following day for 8p. With plenty of empty tables, the host and manager made a big deal about this mistake. The host said they were only taking people with reservations and we could sit at the bar. He went and got the manager (upon my request) who came out and acted as if he was doing us a favor--an exception this time--to let hotel guest dine at a restaurant with empty tables. We were told that whatever we order, we needed to have it in by a certain time because the kitchen closed at 9p. My sister asked if a dish had ginger and was told no by a server. The dish had ginger and was later confirmed by the kitchen. We were rushed in making entree decisions and the ($80) experience from the beginning to end was not good. Upon returning to my room (after 9p), the music was ongoing. I called the front desk and another front-desk agent said that the music would stop at 10p. I shared with her that I was told 9p earlier that day. She asked by whom and said she would call me back. She never did. I laid down listening to the loud music until it stopped. At check-out, the third front-desk agent (Alberto) we encountered asked why did we park across the street. We shared the story and he validated our parking. I also shared our experience at the hotel. After he learned that my stay was awful, he went to speak the manager. The manager did not come out and offered through the front-desk agent an accommodation compensation for $50. What an insult! The front-desk agent then gave me the manager's business card for me to follow-up. I felt that the service recovery failed to meet the awful experience caused by the hotel and put Alberto in an awkward position. I understand that things go wrong, but this experience fell far below the standard I paid for. The initial discount offered does not offset the major inconveniences I faced. I am seeking a 50% refund. Please get in touch with me. This review was private, but the Captcha security on your website did not work, so I could not submit it directly to you.

Consistently Exceptional Stays, Thanks to Lila I travel to DC monthly, sometimes twice a month, and The Watermark has become my go?to place to stay. My experience here has always been excellent, and this recent visit reminded me why. I usually arrive very early in the morning and hope for an early check?in so I can settle in before my meetings. Most times I’ve been lucky, but this time it looked like I wasn’t. Lila was at the front desk, and she kindly explained that there were no rooms available yet that matched my booking. She asked for my contact information and promised to reach out as soon as something opened up. I had a meeting starting soon, so I told her I’d wait in the sitting area. I had barely settled down and begun preparing when Lila walked over with a solution. She had managed to arrange a room for me much sooner than expected. That level of attentiveness and initiative is rare. Lila turned what could have been a stressful morning into a smooth one, and I truly appreciate it. Experiences like this are why I keep coming back to The Watermark. Highly recommended.

The Watermark is EVERYTHING! Would recommend to anyone traveling in the NOVA/DC area. Had a great experience with staff members. Service was excellent and really accommodating. The room was very clean. Water temp and pressure in the shower was great. And the bed was beyond comfortable. I will say if you like a firmer pillow, to pack one. Other than that no complaints about the room at all. The location is wonderful if you wanted to go shopping at Tysons corner or the Galleria, take a trip to DC to explore the monuments, or even drive to Old Town Alexandria. The Wren, adjacent from the lobby, is such a nice restaurant and the food and drinks were amazing. On the 9th floor is The Aviary, where a simple yet delicious breakfast is served. There is a beautiful view of the Capital One park and metro. Also, outside on the 11th floor is The Perch/Perch Putt. A lot of quick service stations if you wanted to grab a bite to eat or enjoy a drink while playing mini golf. Also if you needed to get any simple groceries or necessities, Wegmans is literally right next door. Looking forward to staying here again in the near future.

I had a bit of an issue during my stay, but what really stood out was how well the team handled it. The manager, Bernadett Perry, did an excellent job with service recovery and made sure everything was taken care of quickly and professionally. It’s always impressive when a hotel takes concerns seriously and works to make things right. I also want to highlight Jasmine and Lelia at the front desk. They were both incredibly helpful, friendly, and professional. They made the check out and follow-up process smooth and were welcoming when I passed through the lobby. The hotel itself is very modern, clean, and in a semi-convenient location. One thing I appreciated was how close it is to a grocery store, which made grabbing snacks or anything I needed during the stay really easy. Overall, the staff really made the difference here. When issues arise, how a hotel responds says a lot, and this team did a great job turning the experience around.

We’ve stayed here at least four times over the last few years during holidays and visiting family and each time is wonderful. The staff is beyond accommodating, last time we stayed we to cut our reservation short because one of us got sick, and the staff was very understanding and helpful of our situation. And it’s the best place to stay if you have a dog, since they have the outdoor rooftop patio and dog park. The rooms are always so clean and spacious, parking is easy too. Definitely our go to spot when staying in the area.

Great location next to a bustling area in capital one. Excellent amenities. Welcoming and helpful staff, specially Heidy at the reception desk. Room design is immaculate. Everything is well thought. One remark, I wish they add a note about the possibility to order utensils. I loved the duckie in the shower. I liked how the lifts work with the card but accessing the parking could be confusing at times.

As a frequent traveler, I can see the potential in this hotel, but I agree with some of the comments made here regarding the front desk and guest relations—they urgently NEED BETTER training. The check-in experience was awkwardly not welcoming at all; the staff I met at the front desk felt super cold and detached. On the bright side, breakfast location was delightful. Accessing the right floor with the elevator ( reading the key room) was challenging, and getting basic supplies was unnecessarily difficult. In summary, while the room and building are quit nice, the service approach comes off as rigid and unaccommodating. A touch of warmth and flexibility would go a long way in making guests feel truly valued rather than just managed.im not coming back since the area has several truly welcoming and solid options.

Apparently the property didn’t appreciate the detailed review left previously, hence their petty and flowery AI-generated response. I’ll make it even easier on them and edit the review down to a clear and precise accounting: The Watermark in Tysons has an incredibly beautiful veneer. It’s all style and very little substance. If you’re looking for anything close to a luxury stay, look elsewhere. Absolutely nothing was broken or dirty. In fact, the room was immaculate and comfortable. The staff was kind, patient, and professional. I loved their rock & roll tee shirts. The Wren restaurant is a jewel with a superb Japanese menu. The problem is that for the price, there are simply very few amenities. The Watermark is basically a corporate extended stay dressed up to be a boutique experience. No room service. Exceptionally bland and basic breakfast buffet. For nearly $400 a night, you’d expect that there’d at least be complimentary bottled water? Bathrobes? Nope. If you need waters or snacks, head on down to the lobby and grab something from their convenience area, where the unlit fridge is stocked full of Lean Cuisine. That’s all. 2 bottled waters, 2 small snacks, and 3 sodas cost around $50. If you’re out for the night and want a comfortable place to stay and maybe enjoy the afters, this isn’t bad. You’ll have some powdered eggs, frozen potatoes, rubbery sausage and stale pastry to nurse that hangover. No gravy though. If you are looking for an elegant stay akin to what you might get across the way at the Archer, for example, just go with the Archer.