The hotel experience was fine until the hotel staff took Gilbert. Gilbert was our groups most prized possession and the hotel staff took Gilbert out of our grasp and never let us know nor returned it. We got a replacement but it was no where near the same. I, and my group demand compensation. Next time I return I expect to be welcomed by Earnie and Gilbert, if not I shall release my utter and full wrath upon the hotel. You could also mail Gilbert back to Minnesota. You have 10 days to respond, if not you shall be met with consequences. May you make the utter and best choice. And the fact I am 14 does not matter. The breakfast was very appetizing though. 10/10 food cooks need a raise.

My family stayed at this hotel for mother's day weekend. We decided on staying here bc we took the cooking class at the restaurant. We had issues there, but counted it as a one off. The staff at the restaurant was very nice and fixed our issue. The hotel did not have water the last night of my stay and didn't inform the guest. I would have checked out if I had known, so I'm assuming that's why they didn't let us know. When I checked out, I told them my concerns and we talked about them, things were resolved, my balance was confirmed and though I was upset with the turn of events, the staff at the front desk were helpful. A week or so later, I get notification that my card was charge from the hotel. I have called 3 times to see what the issues is and no manage will call me back. Why is my card even still on file a week later? My bill was paid and my balance was confirmed paid. I still don't know what it going on and have to go through my credit card to fix the issue bc the hotel will not respond. There are many other hotel options nearby. Don't stay here.

I have been a Titanium Elite member with Marriott for over four years and have stayed more than 500 nights across Marriott properties without a single smoking or damage-related issue. Unfortunately, this property completely broke the trust I had in the brand. After my stay, I was charged a $500 smoking fee despite not smoking and despite having an extensive history with Marriott that clearly contradicts this type of allegation. I disputed the charge multiple times through Marriott corporate, only to repeatedly be told that the General Manager had “spoken with me” and that we had “discussed and agreed” on the matter. That never happened. The GM never contacted me by phone or email at any point during this process. Yet Marriott corporate continued denying the dispute based on statements allegedly made by hotel management that were objectively false. I repeatedly requested actual evidence supporting the charge and meaningful communication from management, but neither was provided. What concerns me most is not just the fee itself, but the apparent willingness to misrepresent customer communication during a billing dispute. As a long-time Titanium member who has shown significant loyalty to Marriott over the years, it is extremely disappointing to see a situation handled this way with seemingly no accountability or oversight. I hope ownership reviews how these disputes are being managed internally, because this experience has seriously damaged my confidence in both this property and Marriott’s ability to protect loyal customers from dishonest handling of claims.

We stayed here not by choice but to attend a family event. Guests were given a welcome bag - but only if you knew to ask. There were still 14 bags left at the end of the visit in the front desk office. Front desk staff was untrained in this courtesy. Keys kept on demagnetizing.. I had to pay with a credit card to get out of the parking garage and the manager was going to take care of it.... crickets. Our AC went out on our second night apparently following a burst water pipe somewhere in the hotel. Hot foods should be served hot and cold foods should be served cold. Our buffet dishes were neither. I would have been embarrassed to bring this up to our hosts. There are just so many better choices in our Capitol area.

I've stayed at many Westins in and around the area. This is by far one of the best ones by a margin. As I've stated on a few reviews. I used to take my (now wife of 10 years together 13) ex-girlfriend to hotels on the weekends so we could relax before going out into the city or nearby. It was like a vacation. Sometimes she would meet me there due to schedules and us not living close to one another ... and the staff couldn't have been more helpful. They'd leave my wife a room card at the front desk of she arrived before me and handle parking her ride. The rooms were bigger than we expected and always a nice thing in case we had friends who joined us for dinner. Plenty of room to hang out. Plenty of places to eat nearby. I wouldn't suggest street parking unless you're checking in really late. Just valet. You won't be disappointed.

A little disappointed. A bunch of little things made the trip just ok and a feeling of not needing to stay there again. 1. I'm a Platinum member, we asked to checkout at 4, the guy at the desk said the latest we could checkout was 3pm, I said ok but then they couldn't rekey my cards. 2. Restaurant closed at 11pm on Sat but they had already made last call for food and drinks at 10:38. 4. I asked for a map or recommendations, the lady said they didn't have a map and told me to Google options. 5. Best part was housekeeping, we needed extra towels and them came immediately. 6. Beds are small - two full size beds not Queens. Pillows were comfortable.

The room was clean it and was a nice hotel. It was perfect for my son’s soccer tournament. However, I paid quite a bit for a high floor handicap accessible room as this was all that was left on my travel website. As I booked this for my son’s soccer tournament, but couldn’t attend due to illness. My older son checked in for us & we did not receive the handicap room. He didn’t mind, but I had paid the extra cost.

Major safety and privacy concerns during my recent stay. I ended up checking out a day early because of how stressful the experience was. Due to a system outage at check-in almost a midnight, the front desk gave me a key to an occupied room. I walked in on a sleeping couple, which was incredibly alarming and potentially dangerous—the occupant actually chased me out of the room in a panic until I could explain the front desk's mistake. The second room they tried to put me in was also occupied. The third room was finally empty, but had a broken AC. To make matters worse, at 1:30 AM, someone else tried to enter my room. Thankfully, I had engaged the physical deadbolt. I spent the rest of my trip anxious, unable to sleep, and worried about leaving my belongings in the room during the day. Tech issues happen, but sending strangers into occupied rooms is a massive security failure. To top it all off, despite this completely unacceptable experience and cutting my trip short, they still charged me full resort fees at checkout.

I travel to Arlington monthly for work, and my December stay was my third stay at this Westin in the past three months. Unfortunately, this visit was marked by multiple issues: 1. Room placement: I was assigned a room on the 9th floor directly off the elevator and next to the ice machine. It was extremely loud. 2. Phones not functioning: I was awakened multiple times throughout the night by noise from guests exiting the elevator. When I attempted to call the front desk, neither phone in the room worked. 3. Unsanitary shower: The shower floor was visibly dirty and contained hair from a previous guest — completely unacceptable for a property of this level. 4. Heating issues: The room’s heat would not rise above 68 degrees, making the space uncomfortably cold. 5. Vent cleanliness: One of the vents in the room had black residue all over it, raising additional concerns about cleanliness and air quality. When I checked out, I shared these issues with the front desk and was told the matter would be addressed. To date, no follow-up has occurred and no additional points have been added to my account. This is not the first issue I’ve experienced at this property. During a stay in October, my television was not working. I notified the front desk that morning, but when I returned after a full day of work, nothing had been done; maintenance ultimately had to replace the entire TV that evening. The lack of customer service and attention to detail across these stays is incredibly disappointing. My husband and I stay across the full portfolio of Marriott brands — including lower-tier properties — and this has been among the worst experiences we have ever had at a Marriott hotel.

This is definitely not a four-star hotel. The fitness center is lacking. Although the main area of the room was nice the bathroom was abysmal. The P-trap in the tub isn't working and was venting sewer gas into the bathroom. The tub commode configuration is ridiculous. It makes it impossible to move around in that area. The telephones did not work in the facility and the Wi-Fi required a code to access yet I never received the code at check-in. The staff in the restaurant were very nice, but I was served a raw hamburger. The person next to me, decided not to eat at the restaurant and left the hotel to eat elsewhere. The bar staff was nice enough to offer a discount on the check for serving me a raw hamburger, which I appreciated, but then at checkout, they charged me the full price for the meal. I generally have a much better experience at Westin properties. When I asked to provide feedback to a manager so they can improve their service, there wasn't one available. I was told they would be available the next afternoon. I was leaving for the airport in the morning. Maybe they will review this feedback and make some positive changes.